Scott Kirby
π€ SpeakerAppearances Over Time
Podcast Appearances
And we're driving our costs lower, not by taking things away from the customer, but by actually investing in technology that lets us run a better operation for customers and is lower cost at the same time.
And that also helps fund investments for the customer.
We're spending over a billion dollars a year in incremental investments for the customer, but also importantly, investments in our people and having them have the best pay and the best contracts in the world.
Well, uncertainty really is, I think, what drives the economy in one direction or another.
And there was a lot of uncertainty to start the year.
As we kind of got into the third quarter and some of the macro issues, the reconciliation bill passed,
Geopolitical situation improved.
Tariffs settled into having some confidence what they were going to be.
We saw that improve.
Now, we do now have new issues.
Things pop up all the time.
What's happening with the shutdown could become an issue.
So far, it hasn't been.
First, the FAA is doing, I think, a great job of running the system.
We have our...
lowest cancellation rate in the last decade, our second best on-time performance.
The controllers are professionals.
There's not news about it, but the controllers are professionals, view their job as safety, view their job as taking care of the public, and kudos to them.
Almost all of them are showing up to work and doing their job.
The first couple of weeks of October hasn't really affected bookings.