Sean Pyles

what is going on in my credit card statement or what's been charged.

But I still didn't trust that.

I also didn't trust the text message they sent me in addition to the email.

So I went straight to the phone number on the back of the card.

That's your best source of information.

Just call that directly because you want to be the one who's initiating contact with them.

And so I call them.

I say, hey, I just got an alert about this fraud.

I wasn't purchasing this amount of money and tickets for European concerts.

And then they went through a few steps to verify my information, including at one point calling me, which I thought was a little suspect because, again, I want to be the one initiating all communication in this situation.

But that's how they were able to still verify that I am who I am, which is good that they do have these measures, I guess, although it did make me kind of nervous.

And I think at this point, I'm just kind of paranoid that I'm going to slip up somehow and like give them some more information.

Right.

But when all of a sudden done, I was able to resolve this within 20 minutes of the time I got that push notification.

Oh, that's wonderful.

That was nice just to have it done with.

But I didn't do anything quote unquote wrong besides use my credit card in the way that all of us do online or maybe at a store.

There's no way to really know how they got my number.

Fortunately, my credit card company was able to mail me a new card within just a couple of days and I didn't have any other fraudulent purchases.

And of course, I was refunded that amount for these tickets.