Seth Howard

That would need to change.

At Epic, we really think of it almost 180 degree reversal of what a public company would do in that our number one responsibility is to our customers first.

then to Epic as a company, then to our employees, and then to shareholders.

The interesting thing, our employees are shareholders, but it's the shareholder value that we put as lower on the priority list.

Well, she is a techie at heart.

So she likes to know how things work.

She's curious.

She asks a lot of questions and she likes to stay involved in the day-to-day.

She likes to stay connected to customers.

She likes to understand how customer needs are evolving and how well we are meeting those needs and where we can do better.

So you'll find her spending a lot of time speaking with the CEOs of various health systems, really focused on where you need more help from us, where is our software not working, et cetera, et cetera.

Well, she is, of course, number one, focused on what do we need to do to fix it, especially if it's something that's affecting a customer.

Does she have a temper?

I wouldn't describe it as a temper.

It's an intense focus on customer success.