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Seymour Arasalov

๐Ÿ‘ค Speaker
333 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

That's correct, yes.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

We use artificial intelligence and machine learning specifically to provide customer support across 100 languages so that we want to close the gap between the countries and the language.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

So even if you are a small and medium business based in Siberia or in South Korea, now you can actually, using our solutions, you can sell to English-speaking or vice versa.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

And help me understand what customers are paying you for today and what they pay you on average per month.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

So currently, this month, actually, we hit the $59,000 monthly recurring revenue.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

This is the second month this is repeating.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

And we expect to close the year at $650,000 total revenue.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

So the customers are currently paying for us specifically for on-premise solution, on-premise installation, because we offer on-premise.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

And we are the only one in this space offering on-premise.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

These are financial institutions, insurance companies.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

They respect the privacy of the data, so they prefer on-premise solution.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

So we charge them a one-time fee as well as retainer fee, sort of a maintenance and support fee.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

And then we also have a cloud-based solution.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

That's a subscription-based service.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

Got it.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

What is the setup fee typically?

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

Setup fee, one-time fee is about $45,000.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

And then on a monthly basis, they pay about $2,500 to $4,500 on a monthly basis to support, maintain.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

And then we also build new integrations for them on a monthly basis.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

And that helps us to have this lump sum balance.