Shaan Puri

And he goes, I've been driving for the last two years with a expired license.

And it's been this low underlying anxiety every time I drive of what if I get pulled over?

I've got this expired license.

And he's like, I've just been avoiding going to the DMV because DMV is terrible.

He goes, so today I did something different.

And basically he went on Yelp and he went to go look, where's the DMV?

And you know, it has like, Google has like star ratings or Yelp has like ratings.

So DMV is basically like the lowest rated venue on Yelp.

And so it was like one and a half stars.

And he goes,

how do I have a five-star DMV experience?

So he just asks himself a new question, creates a game out of it.

And so he's like, okay, he's like, I can't go there and expect them to give me five-star hospitality.

He's like, I'm going to go as a five-star customer.

So he'll just change his mind.

So he's like, I will go as a five-star customer.

And I think I'll have a five-star experience.

So he goes, he parks, he walks in with a little pep in his step.

He holds the door.

He's not trying to rush in line.