Shep Hyken

Then you compile these cards. Somebody gets them, they compile them, they look through them, they pick the best of the best, and they share these. And what you also try and do, and I use that word operationalize a little earlier, operationalize some of these good, positive experiences. Why can't they be happening all the time?

Then you compile these cards. Somebody gets them, they compile them, they look through them, they pick the best of the best, and they share these. And what you also try and do, and I use that word operationalize a little earlier, operationalize some of these good, positive experiences. Why can't they be happening all the time?

Now, the next thing I want them to do is I want them not to just do this once. I want them to do it once a week for like the next six weeks. And what happens is at the end of the week, people are going, okay, what should I write about? And after about week three or four, they're going, oh, this is a great one. This is what I want to write about.

Now, the next thing I want them to do is I want them not to just do this once. I want them to do it once a week for like the next six weeks. And what happens is at the end of the week, people are going, okay, what should I write about? And after about week three or four, they're going, oh, this is a great one. This is what I want to write about.

So instead of reflecting back, they're caught in the moment of giving that great service experience. Oh, I love that. Shep, thanks for joining the show, my friend. Thank you. Great to be here. Hope we do it again soon.

So instead of reflecting back, they're caught in the moment of giving that great service experience. Oh, I love that. Shep, thanks for joining the show, my friend. Thank you. Great to be here. Hope we do it again soon.