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Sherry Liu

👤 Person
77 appearances

Podcast Appearances

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

I think I was known as like the nice girl in class, which as an adult, I look back on and I'm like, hmm, what does that really mean?

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

What does being nice really mean?

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And so I think part of being liked, though, if you just want everyone to like you, you can't really take too much risks.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Like one thing, you can't really say no if someone asks you for something.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

People would ask me for help on homework.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

People would ask me for help on school projects.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And I was happy to say yes and help on those things.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

But it was not really coming out of a place I feel like where I was like, oh, I genuinely feel like I want to help.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

It was that like I want to make others happy, but I'm also so scared to say no, because what if you're unhappy with me?

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

My little sister is seven years younger, and when your little sister or little sibling has a significant age gap, you don't grow up as peers.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Your little sibling's, like, looking up to you.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And so the eldest daughter part, I think, of people-pleasing comes in when you feel like your actions are just more than your own, and it has this trickle-down effect to your little sibling.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

So I'm the eldest daughter of an immigrant family, meaning I was born here, but my parents immigrated from China.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And so they brought a different culture in raising.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And I think like just in generally Asian cultures, it's more collectivist than the Western culture.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

You're really cognizant of authority and you want to make like authority being like your parents or your bosses, right?

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And that goes hand in hand with respect.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And you want to make sure everyone around you is comfortable and you're always anticipating other people's needs.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

People think me, because I am not only an Asian woman, but also like short in stature, that I'm just going to say yes to everything.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And they expect me to in a way that I think they don't expect my other colleagues.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And so when I started my first job, I knew that for me to be successful in corporate America, I can't be saying yes to everything.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Because I need to make sure I get promoted and I can't be promoted if I'm doing secretarial work 100 percent of the time or the work that nobody wants to do and gives it to me and the work that has no impact.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And so in the workplace, I was like, OK, like I myself am trying like my best to not people please and stand up for myself.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

But at the same time, I had to experience this additional challenge of people just thinking like, oh, like this is someone who is going to just say yes to everything we ask.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And I was telling her, I was like, I've worked so hard this year.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

I've been working towards a promotion.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Like, where am I?

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Like, and she looked me stir in the face and she was like, all of your projects, you're working a lot, but you're all helping other people.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Like, you need something that you own.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And I was like, but I don't have time to do any of these things because everybody needs my support.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And like, I want to help the team.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And she's like, well, I'm just going to be honest with you for you to like,

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Gain leverage in the workplace and to like eventually be a senior leader.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

You need to really carve out things of impact that you yourself lead.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And that means saying no to other extraneous requests.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

It actually doesn't help you to be the most easygoing person in the office and say yes to everything.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Everyone's going to like you, but that won't get you anywhere.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And I was like, oh my goodness.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

I need to start saying no to things.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

After that conversation, in the future, I would go to my managers, and I would very clearly articulate what I wanted.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

I was like, okay, it's my priority to do these things, but just so you know, for me to do these things, I'm going to need the time to do them.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And that is going to mean that I might have to say no to requests that maybe my coworkers ask me, requests that maybe sister teams are gonna ask me, requests maybe like upper management might ask me.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And I'm going to have to count on you as my manager to help me say no and to help me deflect things that aren't actually going to be important on my team.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

It made it so much easier for me to say no because I also knew that my manager was on my side and that they would also stick up for me.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And that saying no wouldn't mean people thinking I was a bad coworker because it would be clear that I'm saying no because I want to say yes on the things that are actually important.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Like, immediately, I would say, hey, I, you know, I'm at bandwidth right now, but I wouldn't just say no straight up.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

I would offer what I can help.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

If I were you, this is how I would approach it, and I would give them maybe a framework to go about it.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

I would say, I can't help you at this time.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

However, if you need it urgently, so-and-so might be able to give you the answer.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

What surprised me when I started saying no in just all aspects of life is that people are actually really understanding.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Like most people, when they ask you something, it's not like a life or death situation or it's not black or white.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

It's not like they ask you something.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

If you don't do it, they'll stop being your friend.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And I think when you start saying no and you realize sometimes people are just like, OK, no worries, I'll do it myself or like, no worries.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

I'll ask somebody else.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

You're like, this thing that I in my head thought was just so important to them actually was not that important to them that I helped them with it at this specific moment.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And when someone says no to me for a good reason, I'm like, okay, whatever.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Like, like, I totally understand.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And I'm like, okay, wait, like, if I react like this, then like, why do I feel like people are gonna dislike me if I do the same exact thing?

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

You know, let me, this is like an odd example, but you know how like, are you a cat person, Adam?

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

I don't know.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

I had to guess.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

I had to guess.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

But I think cats get more respect sometimes because they draw strong boundaries, you know?

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And then when a cat, like, when a cat who's not very cuddly comes and, like, cuddles you on your lap or, like, gives you affection, you're like, oh, my goodness.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Like, this day is, like, the best day ever.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Like, they chose me.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Versus, like, maybe a dog.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

My family has a dog.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

She's, like, cuddly all the time and super affectionate.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

And when she's affectionate, like, we are also very happy.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

But it's not the same amount of shock and joy.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Right.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

As if like a cat who doesn't do that does it to you.

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

Do you agree?

TED Talks Daily
Sunday Pick: How to say no | WorkLife with Adam Grant

What does that say?