Simon Kingston

Why did it take some people so long to spot that potential? And what can we learn from that delay, as it were, in advising leaders on how to respond now?

We'll be right back with Louis Taitou. But first, we'll hear from Harpreet Khurana, our Chief Digital and Data Analytics Officer. Harpreet will discuss why it's so important that organizations commit to using AI responsibly.

We'll be right back with Louis Taitou. But first, we'll hear from Harpreet Khurana, our Chief Digital and Data Analytics Officer. Harpreet will discuss why it's so important that organizations commit to using AI responsibly.

We'll be right back with Louis Taitou. But first, we'll hear from Harpreet Khurana, our Chief Digital and Data Analytics Officer. Harpreet will discuss why it's so important that organizations commit to using AI responsibly.

Now back to our conversation with Louis. Louis, let's talk about customer and employee experience. You've already mentioned the first of your values was to be dedicated to customer success. You'll know better than we do how fickle customers can be. One bad experience is enough to turn 50% of customers off straight away and onto other brands.

Now back to our conversation with Louis. Louis, let's talk about customer and employee experience. You've already mentioned the first of your values was to be dedicated to customer success. You'll know better than we do how fickle customers can be. One bad experience is enough to turn 50% of customers off straight away and onto other brands.

Now back to our conversation with Louis. Louis, let's talk about customer and employee experience. You've already mentioned the first of your values was to be dedicated to customer success. You'll know better than we do how fickle customers can be. One bad experience is enough to turn 50% of customers off straight away and onto other brands.

The most recent polling we've seen by Gallup suggests that employee engagement is low in the US and even lower internationally. So thinking about those two things, customer success and engagement and employee engagement, what for you are the great advantages, the great potentials of AI and Gen AI in improving those results for companies?

The most recent polling we've seen by Gallup suggests that employee engagement is low in the US and even lower internationally. So thinking about those two things, customer success and engagement and employee engagement, what for you are the great advantages, the great potentials of AI and Gen AI in improving those results for companies?

The most recent polling we've seen by Gallup suggests that employee engagement is low in the US and even lower internationally. So thinking about those two things, customer success and engagement and employee engagement, what for you are the great advantages, the great potentials of AI and Gen AI in improving those results for companies?

Louis, that's a very powerful account of what's going on. And the implication of most of our questions so far has been asking you your view as an executive. But you've sat on multiple boards. You've moved from the board into the executive role and back again. What, for you, makes a great board? How do you go about thinking about its composition and how to define its success? I love the question.

Louis, that's a very powerful account of what's going on. And the implication of most of our questions so far has been asking you your view as an executive. But you've sat on multiple boards. You've moved from the board into the executive role and back again. What, for you, makes a great board? How do you go about thinking about its composition and how to define its success? I love the question.

Louis, that's a very powerful account of what's going on. And the implication of most of our questions so far has been asking you your view as an executive. But you've sat on multiple boards. You've moved from the board into the executive role and back again. What, for you, makes a great board? How do you go about thinking about its composition and how to define its success? I love the question.

And Louis, I mean, are those sorts of effective boards, are they born or are they made? By which I mean, do you see a kind of click early on of complementary skills and experience?

And Louis, I mean, are those sorts of effective boards, are they born or are they made? By which I mean, do you see a kind of click early on of complementary skills and experience?

And Louis, I mean, are those sorts of effective boards, are they born or are they made? By which I mean, do you see a kind of click early on of complementary skills and experience?

Oh, they absolutely will. Louis, we've reached the bit of the conversation which we call the rapid fire section. So we're going to ask you a series of questions. Uh-oh. so that our listeners get to know you even better. And your job is simply to answer them as quickly as you possibly can. Are you ready?

Oh, they absolutely will. Louis, we've reached the bit of the conversation which we call the rapid fire section. So we're going to ask you a series of questions. Uh-oh. so that our listeners get to know you even better. And your job is simply to answer them as quickly as you possibly can. Are you ready?

Oh, they absolutely will. Louis, we've reached the bit of the conversation which we call the rapid fire section. So we're going to ask you a series of questions. Uh-oh. so that our listeners get to know you even better. And your job is simply to answer them as quickly as you possibly can. Are you ready?

Besides mail, phone, and calendar, what are the three apps on your smartphone that you can't live without? Perplexity, Slack.