Stacy Sherman

Everybody listening, stop measuring satisfaction. Satisfaction is mediocre.

Everybody listening, stop measuring satisfaction. Satisfaction is mediocre.

Everybody listening, stop measuring satisfaction. Satisfaction is mediocre.

They intentionally design the experiences based on real customer needs, not based on what the internal teams think. There's generosity. There's the desire to give more. And it's because you love the brand and the brand loves you back in action, not just words. So what's the cost of doing CX wrong? Acquisition sales is sexy. Retention, staying in the relationship, it takes work.

They intentionally design the experiences based on real customer needs, not based on what the internal teams think. There's generosity. There's the desire to give more. And it's because you love the brand and the brand loves you back in action, not just words. So what's the cost of doing CX wrong? Acquisition sales is sexy. Retention, staying in the relationship, it takes work.

They intentionally design the experiences based on real customer needs, not based on what the internal teams think. There's generosity. There's the desire to give more. And it's because you love the brand and the brand loves you back in action, not just words. So what's the cost of doing CX wrong? Acquisition sales is sexy. Retention, staying in the relationship, it takes work.

It's not an overnight thing. It's that consistency and that intentionality. That's where transformation happens. Own it. Don't pass it on to someone else. It's someone else's job, that department. Own it. It starts with you. You have a customer experience role, regardless of job title.

It's not an overnight thing. It's that consistency and that intentionality. That's where transformation happens. Own it. Don't pass it on to someone else. It's someone else's job, that department. Own it. It starts with you. You have a customer experience role, regardless of job title.

It's not an overnight thing. It's that consistency and that intentionality. That's where transformation happens. Own it. Don't pass it on to someone else. It's someone else's job, that department. Own it. It starts with you. You have a customer experience role, regardless of job title.

You said it better than me.

You said it better than me.

You said it better than me.

It is truly a passion. It's a lifestyle. When I was working in corporate for the past 25 years, I was continuing to breathe and think and do CX right. because I care both from a consumer perspective, frustrated by bad experiences that don't have to happen, but then also from within certain companies and departments that were frustrating that didn't have to happen.

It is truly a passion. It's a lifestyle. When I was working in corporate for the past 25 years, I was continuing to breathe and think and do CX right. because I care both from a consumer perspective, frustrated by bad experiences that don't have to happen, but then also from within certain companies and departments that were frustrating that didn't have to happen.

It is truly a passion. It's a lifestyle. When I was working in corporate for the past 25 years, I was continuing to breathe and think and do CX right. because I care both from a consumer perspective, frustrated by bad experiences that don't have to happen, but then also from within certain companies and departments that were frustrating that didn't have to happen.

So some people play golf at night and weekends. For me, I found myself blogging and podcasting and educating people. Whoever would listen to me, I was standing on the mountain, any mountain, just to help people understand that doing CX Right is in their control and make people care because it really impacts lives.

So some people play golf at night and weekends. For me, I found myself blogging and podcasting and educating people. Whoever would listen to me, I was standing on the mountain, any mountain, just to help people understand that doing CX Right is in their control and make people care because it really impacts lives.

So some people play golf at night and weekends. For me, I found myself blogging and podcasting and educating people. Whoever would listen to me, I was standing on the mountain, any mountain, just to help people understand that doing CX Right is in their control and make people care because it really impacts lives.

Thank you. And it's more than fluff. Like I want people to understand that, yes, enjoyable and joy are important outcomes, but it's so much more like there is a business outcome beyond just a feel good outcome, which I would hope people would want to. But business is in business for a reason. So those listening, this is not fluff.

Thank you. And it's more than fluff. Like I want people to understand that, yes, enjoyable and joy are important outcomes, but it's so much more like there is a business outcome beyond just a feel good outcome, which I would hope people would want to. But business is in business for a reason. So those listening, this is not fluff.