Stacy Sherman

Absolutely many examples. As I alluded to before, I think AI is fabulous to save people time. I believe AI, even if you think about training, I've seen a platform that allows the agent and salespeople to practice AI. And the AI really feels like a customer, a human being. And you can set up like an irate customer. You can set up a funny customer.

And so the person who's in charge of serving that individual can practice. And the beautiful part is... is that there's multiple platforms, but the one that I love most actually allows the salesperson, the agent, whoever's front facing to be able to practice and not have their boss hear it until they're ready for their manager to hear the dialogue. Because you get graded and you know what?

And so the person who's in charge of serving that individual can practice. And the beautiful part is... is that there's multiple platforms, but the one that I love most actually allows the salesperson, the agent, whoever's front facing to be able to practice and not have their boss hear it until they're ready for their manager to hear the dialogue. Because you get graded and you know what?

And so the person who's in charge of serving that individual can practice. And the beautiful part is... is that there's multiple platforms, but the one that I love most actually allows the salesperson, the agent, whoever's front facing to be able to practice and not have their boss hear it until they're ready for their manager to hear the dialogue. Because you get graded and you know what?

You need a psychologically safe place to practice. Yeah. And so some platforms are created for the boss to hear every practice session. And I think that's not a good idea. So that's an example where AI can really boost someone's confidence to train at scale and be able to make mistakes comfortably. And then you bring in

You need a psychologically safe place to practice. Yeah. And so some platforms are created for the boss to hear every practice session. And I think that's not a good idea. So that's an example where AI can really boost someone's confidence to train at scale and be able to make mistakes comfortably. And then you bring in

You need a psychologically safe place to practice. Yeah. And so some platforms are created for the boss to hear every practice session. And I think that's not a good idea. So that's an example where AI can really boost someone's confidence to train at scale and be able to make mistakes comfortably. And then you bring in

the others who are going to grade you and say, you're ready for that first call. You're ready for the promotion. You're ready for whatever it is. So that's a great example. Can you share that company with us? I'm going to stay agnostic, but anyone wants to call me, I'm happy to share. I've been evaluating a bunch of different AI technologies. I'm going to be agnostic.

the others who are going to grade you and say, you're ready for that first call. You're ready for the promotion. You're ready for whatever it is. So that's a great example. Can you share that company with us? I'm going to stay agnostic, but anyone wants to call me, I'm happy to share. I've been evaluating a bunch of different AI technologies. I'm going to be agnostic.

the others who are going to grade you and say, you're ready for that first call. You're ready for the promotion. You're ready for whatever it is. So that's a great example. Can you share that company with us? I'm going to stay agnostic, but anyone wants to call me, I'm happy to share. I've been evaluating a bunch of different AI technologies. I'm going to be agnostic.

Yes. And likewise, having... done a lot of customer feedback sessions and aggregating feedback. So there's the structured data from the surveys, but there's the unstructured from social media and rating review sites and customer service calls. And so aggregating all that, there's no way a human could read all that and prioritize it, right? So AI is a wonderful tool to help people

Yes. And likewise, having... done a lot of customer feedback sessions and aggregating feedback. So there's the structured data from the surveys, but there's the unstructured from social media and rating review sites and customer service calls. And so aggregating all that, there's no way a human could read all that and prioritize it, right? So AI is a wonderful tool to help people

Yes. And likewise, having... done a lot of customer feedback sessions and aggregating feedback. So there's the structured data from the surveys, but there's the unstructured from social media and rating review sites and customer service calls. And so aggregating all that, there's no way a human could read all that and prioritize it, right? So AI is a wonderful tool to help people

Understand the conversations to make decisions from and risk mitigation. Because if you hear someone say lawsuit, you want to know that right away, right? So that is another great use case of AI application, right? Now, if you're not doing CX right with AI intentionally responsibly deployed, then the reverse happens. You actually can push customers away.

Understand the conversations to make decisions from and risk mitigation. Because if you hear someone say lawsuit, you want to know that right away, right? So that is another great use case of AI application, right? Now, if you're not doing CX right with AI intentionally responsibly deployed, then the reverse happens. You actually can push customers away.

Understand the conversations to make decisions from and risk mitigation. Because if you hear someone say lawsuit, you want to know that right away, right? So that is another great use case of AI application, right? Now, if you're not doing CX right with AI intentionally responsibly deployed, then the reverse happens. You actually can push customers away.

And what that looks like is, let's say I want to find something online. I go to the company website. I deploy the AI chat. I'm asking a question. And... If it's not high risk, it's okay to keep talking to a bot. But if there's something that's like a lot of money, if it's something that I'm frustrated with and it was, there's certain criteria.

And what that looks like is, let's say I want to find something online. I go to the company website. I deploy the AI chat. I'm asking a question. And... If it's not high risk, it's okay to keep talking to a bot. But if there's something that's like a lot of money, if it's something that I'm frustrated with and it was, there's certain criteria.

And what that looks like is, let's say I want to find something online. I go to the company website. I deploy the AI chat. I'm asking a question. And... If it's not high risk, it's okay to keep talking to a bot. But if there's something that's like a lot of money, if it's something that I'm frustrated with and it was, there's certain criteria.

So I get passed on to a human after I interact with the bot. But now I just went through this whole conversation with the bot and now the human comes on and makes me repeat everything all over again. right? Like there's a problem with that.