Steph McMahon

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So I think a few different things.

Because when you're a cashier, you're interacting with a lot of different customers, right?

It's not just the employee base that you're dealing with, but you're interacting with the actual customers, right?

And, you know, I had the opportunity.

I was switchboard operator for our company before there was automation and everything.

And I dealt with a lot of fans, you know, and also partners and everybody else, but a lot of fans.

There was no fan services department at that time.

But I do think, you know, speaking to your customers is so important.

and understanding who they are and what they need and what they like and what they don't like.

And it seems like you're...

personability, if that's a word, the way that you interact with people was really started maybe there.

And in terms of building the relationships that you then went on to build, that then paid it forward for you, when you did have this really hard situation that you went through, the people who you were there for were actually there for you.

And you speak about the importance of relationships in terms of even creating content.

And, you know, the writers, the directors, the showrunners, et cetera.

And you talk a lot about the importance of being in person.

So, again, I'm sort of trying to tie some bridges together in terms of people and the importance of people in your line of work.

Yeah.

It was the example that was set for you, too.