Steve Hsu

I mean, that sounds insane, but it's actually true.

So we are right in the middle of one of the greatest examples of the future is already here.

It's just not evenly distributed.

Typically, like if you're let's suppose you're a growth stage startup.

So you found a particular niche and you're growing like gangbusters, but you're still very functional.

You're a small company, relatively small, and you've got very good startup people, agentic people, etc.

Those companies are going to or are deploying AI very fast.

fast.

And so some of those companies, when you deal with customer service there, or you have to do something in their system, you literally are dealing with an AI and they've embraced the technology.

And it's what all the other companies are going to look like five or 10 years from now.

On the other hand,

I have to go to these trade shows and expos.

This is founder-led sales, right?

So I'm often at a meeting where everybody at the meeting is somebody who owns, like, I own the customer service function for Hilton Hotels.

I own the customer service function for XYZ Bank.

Those are the people there.

And those people want to deploy this.

They're being told by their CEO and CFO that they should deploy it.

But if you look at their incentives, okay, imagine you're someone who came up, you're 50 years old and you came up for, you know, you've been working for 25 years in a call center environment.

You worked your way up.