Steve Richard

Are they asking questions?

How can you build a library of the best calls for onboarding new people in your organization?

Sure.

On average, $17,000, $20,000 per year.

And it ranges in size.

We have one customer that has five people that are on this, five salespeople and customer success, all the way up to someone like a HubSpot.

Well, the funny thing is they love it.

So, um, one of the things that lessons that we learned now, Nathan, I actually did not build this technology from the ground up.

We acquired it.

We were the customer, a customer of something called team visibility.

Okay.

And, uh, and, and we found that people hated that and use the camera that sat on the foot on the top of a person's computer.

And it was almost like the eye of mortal or watching them.

Um, they revolted, they aimed it into the ceiling tiles.

But what we learned from it was was really relevant.

People want to have the opt in program and people are looking for feedback, especially millennials in sales jobs, customer service jobs, support jobs.

They want mentoring and feedback from senior folks.

So we what we do is for our customers, we we put a coaching request into whatever their system of record is.

Salesforce, whatever dialer they're using, something like a sales loft inside sales.com, something like that.

And then they can go and say, Hey, I want to have feedback.