Sujay Saha

I'll go back to the initial part of our conversation around connected to value. A lot of times customer experience, sadly so, even in today's world, is seen in the organizations as like a fluffy topic. And more often than not, these customer experience leaders, even in conversations with me, say that I can't work with this organization. They just don't understand the value.

I'll go back to the initial part of our conversation around connected to value. A lot of times customer experience, sadly so, even in today's world, is seen in the organizations as like a fluffy topic. And more often than not, these customer experience leaders, even in conversations with me, say that I can't work with this organization. They just don't understand the value.

I feel that it is not the leader's problem. It is their problem. They got to figure out a way to help in connecting this to value. Yeah. Because they have an opportunity to think about, how do I make it tangible enough? How do I make it relatable enough? And there are different constructs that work in different organizations.

I feel that it is not the leader's problem. It is their problem. They got to figure out a way to help in connecting this to value. Yeah. Because they have an opportunity to think about, how do I make it tangible enough? How do I make it relatable enough? And there are different constructs that work in different organizations.

I feel that it is not the leader's problem. It is their problem. They got to figure out a way to help in connecting this to value. Yeah. Because they have an opportunity to think about, how do I make it tangible enough? How do I make it relatable enough? And there are different constructs that work in different organizations.

In some places, these are about anecdotal examples that help the leaders understand that in this moment, experience is what helped you save this major client. Or in certain cases, some leaders process it based on a clear correlation between experience and monetary gains. So try to do that. Bring the solution that you want to bring in, but connect it back to value.

In some places, these are about anecdotal examples that help the leaders understand that in this moment, experience is what helped you save this major client. Or in certain cases, some leaders process it based on a clear correlation between experience and monetary gains. So try to do that. Bring the solution that you want to bring in, but connect it back to value.

In some places, these are about anecdotal examples that help the leaders understand that in this moment, experience is what helped you save this major client. Or in certain cases, some leaders process it based on a clear correlation between experience and monetary gains. So try to do that. Bring the solution that you want to bring in, but connect it back to value.

And if we can connect it back to value and always keep the value first and experience as a means to getting to the value first.

And if we can connect it back to value and always keep the value first and experience as a means to getting to the value first.

And if we can connect it back to value and always keep the value first and experience as a means to getting to the value first.

I feel customer experience will get like more of a front seat in a lot of decision making versus as an afterthought of making a decision and thinking about how do we make sure that we alleviate the bad experiences that this decision may create on the customers and employees.

I feel customer experience will get like more of a front seat in a lot of decision making versus as an afterthought of making a decision and thinking about how do we make sure that we alleviate the bad experiences that this decision may create on the customers and employees.

I feel customer experience will get like more of a front seat in a lot of decision making versus as an afterthought of making a decision and thinking about how do we make sure that we alleviate the bad experiences that this decision may create on the customers and employees.

Wonderful. Thank you so much, Lauren. Thanks so much for having me on the show. It was exciting and fun to kind of talk to you about this. So thank you.

Wonderful. Thank you so much, Lauren. Thanks so much for having me on the show. It was exciting and fun to kind of talk to you about this. So thank you.

Wonderful. Thank you so much, Lauren. Thanks so much for having me on the show. It was exciting and fun to kind of talk to you about this. So thank you.