Sujay Saha

But not necessarily just looking at monetary outcomes, in my opinion, in vacuum, but without understanding the implications and connections to some of these other measures. Yeah.

But not necessarily just looking at monetary outcomes, in my opinion, in vacuum, but without understanding the implications and connections to some of these other measures. Yeah.

But not necessarily just looking at monetary outcomes, in my opinion, in vacuum, but without understanding the implications and connections to some of these other measures. Yeah.

We do have a templated approach around the structure of these measures and metrics to kind of come together. So it's not like understanding all the way from starting from like, what are their goals? What are your outcomes to understanding everything, anything and everything. But we but ultimately, the measurement system that we put together is definitely bespoke to the organization.

We do have a templated approach around the structure of these measures and metrics to kind of come together. So it's not like understanding all the way from starting from like, what are their goals? What are your outcomes to understanding everything, anything and everything. But we but ultimately, the measurement system that we put together is definitely bespoke to the organization.

We do have a templated approach around the structure of these measures and metrics to kind of come together. So it's not like understanding all the way from starting from like, what are their goals? What are your outcomes to understanding everything, anything and everything. But we but ultimately, the measurement system that we put together is definitely bespoke to the organization.

There are certain measures and metrics which are very, very popular, which I would call like the North Star within the experience world. Some of those, I'm pretty sure most of our audiences who are hearing this know about it. It's like Net Promoter Score. You hear about customer satisfaction. You hear about employee satisfaction. You hear about customer effort. scores.

There are certain measures and metrics which are very, very popular, which I would call like the North Star within the experience world. Some of those, I'm pretty sure most of our audiences who are hearing this know about it. It's like Net Promoter Score. You hear about customer satisfaction. You hear about employee satisfaction. You hear about customer effort. scores.

There are certain measures and metrics which are very, very popular, which I would call like the North Star within the experience world. Some of those, I'm pretty sure most of our audiences who are hearing this know about it. It's like Net Promoter Score. You hear about customer satisfaction. You hear about employee satisfaction. You hear about customer effort. scores.

So there are some of those kind of measures and metrics. And it's a very popular question that I a lot of times get asked around, like, which measure or metric do you pick? Do you pick one and then you kind of run with it? And maybe my unpopular answer to that is that, you know what, it doesn't matter to me. Honestly, if we And we have seen it.

So there are some of those kind of measures and metrics. And it's a very popular question that I a lot of times get asked around, like, which measure or metric do you pick? Do you pick one and then you kind of run with it? And maybe my unpopular answer to that is that, you know what, it doesn't matter to me. Honestly, if we And we have seen it.

So there are some of those kind of measures and metrics. And it's a very popular question that I a lot of times get asked around, like, which measure or metric do you pick? Do you pick one and then you kind of run with it? And maybe my unpopular answer to that is that, you know what, it doesn't matter to me. Honestly, if we And we have seen it.

We have seen it in action at like actually a top five bank where we ran an analysis for these, literally these three metrics that they used to measure all of them. And we ran an analysis to see like, what are the drivers of the improvement of all of these three metrics? We didn't see much of a difference across the board.

We have seen it in action at like actually a top five bank where we ran an analysis for these, literally these three metrics that they used to measure all of them. And we ran an analysis to see like, what are the drivers of the improvement of all of these three metrics? We didn't see much of a difference across the board.

We have seen it in action at like actually a top five bank where we ran an analysis for these, literally these three metrics that they used to measure all of them. And we ran an analysis to see like, what are the drivers of the improvement of all of these three metrics? We didn't see much of a difference across the board.

Definitely not substantial enough for us to warrant that they need to be measuring these three because now you're burdening the system to be understanding and comprehending and analyzing and all of that, let alone creating a chaos in the organization that there are three measures and metrics that matter to you and everybody trying to create their bespoke stories of success using anything that works for them.

Definitely not substantial enough for us to warrant that they need to be measuring these three because now you're burdening the system to be understanding and comprehending and analyzing and all of that, let alone creating a chaos in the organization that there are three measures and metrics that matter to you and everybody trying to create their bespoke stories of success using anything that works for them.

Definitely not substantial enough for us to warrant that they need to be measuring these three because now you're burdening the system to be understanding and comprehending and analyzing and all of that, let alone creating a chaos in the organization that there are three measures and metrics that matter to you and everybody trying to create their bespoke stories of success using anything that works for them.

Pick one. And once we pick that, a lot of those bespoke measures and metrics that I was talking to you about gets created around that. We broadly categorize it in five dimensions. One of those dimensions is around pride.

Pick one. And once we pick that, a lot of those bespoke measures and metrics that I was talking to you about gets created around that. We broadly categorize it in five dimensions. One of those dimensions is around pride.