Sujay Saha

They may see like, hey, they have great customer and employee experience where employees are actually bending backwards. Thank you so much. Answering your question directly, I think it's really looking at how do you diagnose the system and the virtual cycle that I'm talking about, customer, employee, and leadership experience.

They may see like, hey, they have great customer and employee experience where employees are actually bending backwards. Thank you so much. Answering your question directly, I think it's really looking at how do you diagnose the system and the virtual cycle that I'm talking about, customer, employee, and leadership experience.

They may see like, hey, they have great customer and employee experience where employees are actually bending backwards. Thank you so much. Answering your question directly, I think it's really looking at how do you diagnose the system and the virtual cycle that I'm talking about, customer, employee, and leadership experience.

Start there and then identify the gaps over there to come with where do you want to go and invest in and how do you want to dig deeper into, which can then get into the measures and metrics that I was talking about. if we can get deeper into that, that helps you. And that would likely help the organization in thinking about what kind of initiatives do we have got going?

Start there and then identify the gaps over there to come with where do you want to go and invest in and how do you want to dig deeper into, which can then get into the measures and metrics that I was talking about. if we can get deeper into that, that helps you. And that would likely help the organization in thinking about what kind of initiatives do we have got going?

Start there and then identify the gaps over there to come with where do you want to go and invest in and how do you want to dig deeper into, which can then get into the measures and metrics that I was talking about. if we can get deeper into that, that helps you. And that would likely help the organization in thinking about what kind of initiatives do we have got going?

Do we have the right measures and metrics? Do we see these measures and metrics, at least a proxy to some of these, what I would call like the visual dashboard of ROX? Are they able to connect to that? So there is an opportunity, didn't necessarily lay out as simply as you would want. But I would say, like, if I have to really summarize it, it's a three-step process.

Do we have the right measures and metrics? Do we see these measures and metrics, at least a proxy to some of these, what I would call like the visual dashboard of ROX? Are they able to connect to that? So there is an opportunity, didn't necessarily lay out as simply as you would want. But I would say, like, if I have to really summarize it, it's a three-step process.

Do we have the right measures and metrics? Do we see these measures and metrics, at least a proxy to some of these, what I would call like the visual dashboard of ROX? Are they able to connect to that? So there is an opportunity, didn't necessarily lay out as simply as you would want. But I would say, like, if I have to really summarize it, it's a three-step process.

Step number one, think about diagnosing it within customer, employee, and leadership experience on where are the hot points. Second, each of these areas, try to map it to what are the measures and metrics that you have today so that you get a holistic point of view. And third, think about like, hey, as you operationalize something like this, it's a huge change, huge effort within the organization.

Step number one, think about diagnosing it within customer, employee, and leadership experience on where are the hot points. Second, each of these areas, try to map it to what are the measures and metrics that you have today so that you get a holistic point of view. And third, think about like, hey, as you operationalize something like this, it's a huge change, huge effort within the organization.

Step number one, think about diagnosing it within customer, employee, and leadership experience on where are the hot points. Second, each of these areas, try to map it to what are the measures and metrics that you have today so that you get a holistic point of view. And third, think about like, hey, as you operationalize something like this, it's a huge change, huge effort within the organization.

Where do you lack? Where do you need to double down so that you have like a right engine? So if you have the right engine over here, then I'm pretty sure the initiatives and opportunities can be tweaked around and run in the right way.

Where do you lack? Where do you need to double down so that you have like a right engine? So if you have the right engine over here, then I'm pretty sure the initiatives and opportunities can be tweaked around and run in the right way.

Where do you lack? Where do you need to double down so that you have like a right engine? So if you have the right engine over here, then I'm pretty sure the initiatives and opportunities can be tweaked around and run in the right way.

No, I can completely relate to that, Lauren. And it's great that there are folks like you who are focused on that, right? And it's, as you can say, leadership coaches, I love the concept of leadership coaches and people like yourselves who are driving this. In my view, there is an entire opportunity for organizations to think about creating

No, I can completely relate to that, Lauren. And it's great that there are folks like you who are focused on that, right? And it's, as you can say, leadership coaches, I love the concept of leadership coaches and people like yourselves who are driving this. In my view, there is an entire opportunity for organizations to think about creating

No, I can completely relate to that, Lauren. And it's great that there are folks like you who are focused on that, right? And it's, as you can say, leadership coaches, I love the concept of leadership coaches and people like yourselves who are driving this. In my view, there is an entire opportunity for organizations to think about creating

That kind of a buzz in form of coaching, in form of like translating into a momentum, which is an ongoing momentum within the organization around leadership development, leadership achievement, thinking about how do you continuously create leaders within the organization to drive that thinking to move on? In fact, if I may add like another color to it, I was partnering in...

That kind of a buzz in form of coaching, in form of like translating into a momentum, which is an ongoing momentum within the organization around leadership development, leadership achievement, thinking about how do you continuously create leaders within the organization to drive that thinking to move on? In fact, if I may add like another color to it, I was partnering in...