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Surajit Ghosh

๐Ÿ‘ค Speaker
528 total appearances

Appearances Over Time

Podcast Appearances

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

So it's not like every time you have to dive deep and look into everything.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

So once you have these mechanisms in place, then these sort of tasks become easier.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

Yeah, so I think it started with the ambition in 2020 when we said we're going to digitally transform.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

Remember the pendulum I was talking about from gut-based to all the way to data-driven.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

And in today's world, when you think of digital transformation, there are a few components, cybersecurity being one of them.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

The digital core, like I was saying, is one of them.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

Simplification and automation of systems is one of them.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

Our breweries, how can we simplify?

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

And then comes data and AI, which is really one of the biggest components.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

And when you think of Best Connected Brewer, the idea is we have been serving our consumers and customers for 162 years.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

What's different?

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

If you leverage tech in today's world, I think you can really enhance the experience the customers have.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

The example I was giving you earlier about the sales force going in different places and optimizing the route, that's a good example where the relation is maintained just simply by data-driven insights.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

So if you can connect all the different applications, all the platforms, remove fragmentation, scale very quick, make sure your company is cyber secure, things are simple and automated,

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

That's what we call the best connected brewer.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

That's the ambition, actually.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

Yeah, we do.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

I think that is super important to measure because the first one I was referring to proof of value, that when I'm embedding some model, does it really work?

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

So we do A-B testing, which is basically you keep aside some sample and you actually launch the product on a different sample and you see the difference between the two.

TechStuff
Brewing Smarter: How HEINEKEN Is Using AI To Revolutionize Its Global Operations

The assumption is those that had the product and those that didn't have the product, both of them went through the same experiences because of market, seasonal, et cetera.