Tiffany McInnis

It's a lot.

Kim, I have developed this terribly strong crush on you.

Something must be done about it.

We're seeing obsessive behavior here.

We didn't want to get tunnel vision.

Do we have any named suspects in this file?

We called Tim Miller.

He's the founder of Texas EquiSearch, and they actually specialize in looking for missing people.

It doesn't matter when we get that phone call.

We're there to help the family, help law enforcement.

We took a chance then.

It was a good choice.

This house is where we found the most disturbing scene, something I've never seen or heard of in my law enforcement career.

I felt like I had failed.

And you felt that you failed the family?

Yes.

And her.

It has been more than two decades since 34-year-old Kim Langwell disappeared.

And former Beaumont, Texas detective Joe Ball still relives those early days of the investigation over and over again.

On July 10th, 1999, a day after Kim Langwell failed to arrive home, Detective Ball was summoned to a strip mall parking lot in front of an Eckert Pharmacy.