Toby Howell

I'm going to a chatbot.

So they are at risk of losing that direct customer relationship, which is, you know, the end all be all for an app like that.

So they are looking at some other apps, you know, a lot of apps out in China are everything apps, WeChat, Alipay.

This is where you can handle lots of different parts of your financial life and your travel life.

And so Airbnb and Uber is actually pursuing this.

They want to

Use the proprietary customer data that they have that they know Neil likes to travel to Sonoma in the summer to bolt on other features like, hey, if you want to go to Sonoma but you don't want to stay in a house, here's a hotel for you.

Here's a car for you to pick you up from the airport.

Do you want to order food when you get to your house?

Here's a way to do that.

That's how they want to keep that direct customer relationship because if they lose that, you lose Airbnb as a company.

All right, we're going to take a quick break and come back with Neil's numbers right after this.

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