Todd Olson

You know, I did the rest by hand.

It was manual.

Manual today, today with all the, you know, trust me folks, we have plenty of money to buy things and do things.

But at the end of the day, if you're trying to get something done, sometimes the right answer is do something scalable.

We will fix it later and make it more repeatable.

But he was blocked.

He was blocked on managing his business and he needed to manage his business.

And that's how you need to think about it.

You want people that can break down walls, do unscalable things, still support the business, independent of your size.

So that's customer things.

I wanna switch, talk a little bit about people things.

Like look, if your people aren't amazing and your culture isn't amazing, you will not be able to support your customers.

A great culture, empowered people, happy people make happy customers.

The two are absolutely linked, right?

So if you've got grumpy people who hate coming to work, what do you think your customers are gonna experience?

It's not a pleasant thing.

So you have to, these things are absolutely linked.

So there's a bunch of things I did.

And in some, on nearly everything, people told me I was nuts.

But this is a view of my calendar from, well, this is 2019.