Todd Olson
๐ค SpeakerAppearances Over Time
Podcast Appearances
So I can't think of one in a second.
Yeah, so it's actually really, really interesting.
So before, Penda was only looking at your web-based assets.
So when I get a DocuSign via my email and I'm at my desk and I click it and I go through the web interface, maybe I get confused or maybe I use certain aspects of it.
But now I tend to DocuSign a lot via mobile.
By having coverage on mobile and web, DocuSign could look and see where do most of my people engaged?
What do they use mobile for that they don't use web for?
What do they use web for they don't use mobile for?
So you can actually optimize the experience across both.
Maybe there's some more advanced capabilities that are only in the web-based interface, but I didn't know that.
And they may want to message me in their mobile.
When I come into mobile and go to click the buttons, they may want to say, hey,
we notice you typically use this, try this on our web-based interface when you get down to your desk.
So it's this ability to look across the entire customer journey within your products
and better optimize the experience.
Because what we're seeing is people now consume software with more than two devices.
You're with a mobile phone, they're on your desk, maybe it's your iPad.
So making sure they know who uses what, when, and then can get you using which interface for the right use case is really how we see our vision.
And we do think it's really, really exciting.
No comment is the official answer, but we'll see how it goes.