Tracy Jackson

You know, I think the first thing you have to do is love people.

You have to love people more than you love rules.

Right on.

And because not everybody's going to fall into every single rule.

And I think that there is times where you have to really figure out, is this a mistake or did they or was this defiance?

Because there's a difference between the two.

And defiance is one thing and a mistake is another.

And I think that mistakes should be opportunities to learn.

And I think we have to give people more opportunities to say, I made a mistake.

Unfortunately, I think there are times where we encourage people to lie and which should be contradictory to your values and your organization.

And so, you know, I remember there was a situation when we had an employee who was a very good employee for us.

And the manager called and said, this employee did this again after we had this discussion.

And so he said to me when I asked him, he said.

The manager said to the employee, didn't we already talk about this before?

And the employee said, yes.

And so the manager called me and said, so that means I have to fire him because he remembers this.

And I said, well, I want you to rethink that because are you saying if he lied to you that he'd keep his job?

And he said, OK, I didn't think about it that way.

And I said, we can't encourage lying.

The man acknowledged it.