Tricia Cerrone

I can add to what Edward said. Let's just start with generosity. Generosity is basically giving to others. So it's about how you give to others. And it's always about assuming positive intent. When you are engaging with generosity and learning how to just be better at it and be more generous, you end up creating a safe environment for people to grow and contribute.

I can add to what Edward said. Let's just start with generosity. Generosity is basically giving to others. So it's about how you give to others. And it's always about assuming positive intent. When you are engaging with generosity and learning how to just be better at it and be more generous, you end up creating a safe environment for people to grow and contribute.

to speak up and to share crazy ideas like ones that might be really innovative. And so safety is really important for people to feel like they belong and to speak up and contribute. The next one, resourcefulness, it's a very practical thing that you can grow, but it's all about growing your tools, your information, and your network.

to speak up and to share crazy ideas like ones that might be really innovative. And so safety is really important for people to feel like they belong and to speak up and contribute. The next one, resourcefulness, it's a very practical thing that you can grow, but it's all about growing your tools, your information, and your network.

Not just having them, but seeing different ways of using them and connecting them so that you can always find the answers that you need, which kind of leads into then co-creation. You can't always figure it out yourself. So having another person there is really helpful. And co-creation is an area of learning.

Not just having them, but seeing different ways of using them and connecting them so that you can always find the answers that you need, which kind of leads into then co-creation. You can't always figure it out yourself. So having another person there is really helpful. And co-creation is an area of learning.

As a leader, there's a lot of skills in there that you really do need to develop ongoing that are going to help you with brainstorming, with coming up with new ideas. But at the foundational level, co-creation requires that you listen very well and that you ask open-ended questions. questions, more expansive questions that you're gaining information versus judging or being a naysayer up front.

As a leader, there's a lot of skills in there that you really do need to develop ongoing that are going to help you with brainstorming, with coming up with new ideas. But at the foundational level, co-creation requires that you listen very well and that you ask open-ended questions. questions, more expansive questions that you're gaining information versus judging or being a naysayer up front.

So co-creation is going to help you come up with new solutions for problems or those innovations or If something went terribly wrong and you pull your C-suite together and you're the CEO and need a bunch of ideas, you have the smartest people in the company there. So you don't want to screw it up and say, we've tried that before.

So co-creation is going to help you come up with new solutions for problems or those innovations or If something went terribly wrong and you pull your C-suite together and you're the CEO and need a bunch of ideas, you have the smartest people in the company there. So you don't want to screw it up and say, we've tried that before.

You want to really ask open questions to get the best of everyone in the room in a way that's positive and playful because that's when they do their best. When you're the leader, you have to take action. And a lot of people think they have to wait until they have all the information to act. And we're very much against that. You will never have all the information you need to act.

You want to really ask open questions to get the best of everyone in the room in a way that's positive and playful because that's when they do their best. When you're the leader, you have to take action. And a lot of people think they have to wait until they have all the information to act. And we're very much against that. You will never have all the information you need to act.

But if you take an action, even if it fails, you're going to learn and get more information and be able to make progress towards your goal or pivot. The last one is gratitude. You think about a high performance team, even athletes, they need to rest after delivering something or doing a lot of work.

But if you take an action, even if it fails, you're going to learn and get more information and be able to make progress towards your goal or pivot. The last one is gratitude. You think about a high performance team, even athletes, they need to rest after delivering something or doing a lot of work.

And gratitude is the thing that helps people breathe, even if it's for a moment or have that recovery. And so gratitude is how you respond to generosity and to work. We always say, don't just make it a feeling like, oh, I feel grateful. Show it. How are you showing thank you?

And gratitude is the thing that helps people breathe, even if it's for a moment or have that recovery. And so gratitude is how you respond to generosity and to work. We always say, don't just make it a feeling like, oh, I feel grateful. Show it. How are you showing thank you?

And Edward would do this great thing of sending a little thank you card with a coffee card inside for one of our teammates who did a good job, which is just thoughtful. It's not just the handwritten note. It's, oh, go get a coffee and brainstorm with a friend. Or we would have...

And Edward would do this great thing of sending a little thank you card with a coffee card inside for one of our teammates who did a good job, which is just thoughtful. It's not just the handwritten note. It's, oh, go get a coffee and brainstorm with a friend. Or we would have...

special lunches to celebrate a big milestone and use those lunches to thank every person individually in front of the entire team and make a note of some unique contribution that they made. Sometimes it's like the big celebration at the end of the project. Gratitude is really important for teams to have recovery and rest and then rebuild that excitement to go get it again.

special lunches to celebrate a big milestone and use those lunches to thank every person individually in front of the entire team and make a note of some unique contribution that they made. Sometimes it's like the big celebration at the end of the project. Gratitude is really important for teams to have recovery and rest and then rebuild that excitement to go get it again.