TS Anil

Where does it fit into our journey of sort of building out the economics of the business? What are customers saying they want right this second? So a bunch of different things end up informing that particular sequencing. Mortgages, as an example, I don't think we will ever do it on our own balance sheet, but we already are making mortgages visible to our customers. So it's not a Monzo mortgage.

They've taken it from somewhere else. In the app, leveraging our technology, a customer can actually track their mortgage. Our mortgage is good business. Let me reframe that question. What part of mortgages is great business? The problem to be solved is at the front end of the customer journey. And we will solve that problem and we will originate for other balance sheets.

They've taken it from somewhere else. In the app, leveraging our technology, a customer can actually track their mortgage. Our mortgage is good business. Let me reframe that question. What part of mortgages is great business? The problem to be solved is at the front end of the customer journey. And we will solve that problem and we will originate for other balance sheets.

They've taken it from somewhere else. In the app, leveraging our technology, a customer can actually track their mortgage. Our mortgage is good business. Let me reframe that question. What part of mortgages is great business? The problem to be solved is at the front end of the customer journey. And we will solve that problem and we will originate for other balance sheets.

And there's enough, you know, large balance sheets in the country with lots of lazy capital and liquidity that will happily distribute mortgages through us to our customers. So I want to play in the front end portion of that. You know, I would rather not deploy our capital and our balance sheet to funding the mortgage asset itself.

And there's enough, you know, large balance sheets in the country with lots of lazy capital and liquidity that will happily distribute mortgages through us to our customers. So I want to play in the front end portion of that. You know, I would rather not deploy our capital and our balance sheet to funding the mortgage asset itself.

And there's enough, you know, large balance sheets in the country with lots of lazy capital and liquidity that will happily distribute mortgages through us to our customers. So I want to play in the front end portion of that. You know, I would rather not deploy our capital and our balance sheet to funding the mortgage asset itself.

It's the front end where we can differentiate, where the customer sees pain. Let's solve that problem, make the capital free high margin fees off of that and give the asset to someone else.

It's the front end where we can differentiate, where the customer sees pain. Let's solve that problem, make the capital free high margin fees off of that and give the asset to someone else.

It's the front end where we can differentiate, where the customer sees pain. Let's solve that problem, make the capital free high margin fees off of that and give the asset to someone else.

The challenge is going to be defining what's a product versus what's a feature and stuff like that. But we don't seek to monetize every product and feature. As an example, the gambling block.

The challenge is going to be defining what's a product versus what's a feature and stuff like that. But we don't seek to monetize every product and feature. As an example, the gambling block.

The challenge is going to be defining what's a product versus what's a feature and stuff like that. But we don't seek to monetize every product and feature. As an example, the gambling block.

I don't know if you know about this feature that we built a few years ago, three, four years ago, coming out of a customer feedback about someone who had spent too much money online gambling the night before because they kept topping up their account. A customer service agent that was talking to them had this idea that maybe we should just give them the ability to block those transactions.

I don't know if you know about this feature that we built a few years ago, three, four years ago, coming out of a customer feedback about someone who had spent too much money online gambling the night before because they kept topping up their account. A customer service agent that was talking to them had this idea that maybe we should just give them the ability to block those transactions.

I don't know if you know about this feature that we built a few years ago, three, four years ago, coming out of a customer feedback about someone who had spent too much money online gambling the night before because they kept topping up their account. A customer service agent that was talking to them had this idea that maybe we should just give them the ability to block those transactions.

So customers can set up a gambling block on their account, which says that don't let me top it up. And if I choose to unblock it, I have a 24 hour cooling off period. The staggering numbers, Harry, more than 600,000 customers have turned that on. And it's not something we seek to monetize. In fact, we actually went and lobbied with the government saying every bank should make it available.

So customers can set up a gambling block on their account, which says that don't let me top it up. And if I choose to unblock it, I have a 24 hour cooling off period. The staggering numbers, Harry, more than 600,000 customers have turned that on. And it's not something we seek to monetize. In fact, we actually went and lobbied with the government saying every bank should make it available.

So customers can set up a gambling block on their account, which says that don't let me top it up. And if I choose to unblock it, I have a 24 hour cooling off period. The staggering numbers, Harry, more than 600,000 customers have turned that on. And it's not something we seek to monetize. In fact, we actually went and lobbied with the government saying every bank should make it available.

So that's an example of a product feature that we're not doing it for the sake of monetization, but it's good for the customer and we will do it. A whole bunch of budgeting tools are free. We don't price that. The thing over here to get, right, which is the heart of, I can see that skeptic look on your face, we have to dig into this one.