Weldon Long

I had a client recently send a technician out. The guy had two HVAC systems in his house. Technician goes out, long-term customer, maintenance customer, this homeowner. The guy comes out. Service tech comes out. He finds one little problem and right away starts talking to the homeowner about replacing the system. Guy says, yeah, I'll talk to a comfort advisor. Comfort advisor comes out.

I had a client recently send a technician out. The guy had two HVAC systems in his house. Technician goes out, long-term customer, maintenance customer, this homeowner. The guy comes out. Service tech comes out. He finds one little problem and right away starts talking to the homeowner about replacing the system. Guy says, yeah, I'll talk to a comfort advisor. Comfort advisor comes out.

Homeowner decides to keep both systems, not replace them. So they send the technician back out to do the repair. The technician starts doing the repair. He goes, well, I found like four or five more other problems. The homeowner went through the roof. He said, that's kind of suspicious, don't you think, that when I didn't buy a new system, suddenly there's four or five problems?

Homeowner decides to keep both systems, not replace them. So they send the technician back out to do the repair. The technician starts doing the repair. He goes, well, I found like four or five more other problems. The homeowner went through the roof. He said, that's kind of suspicious, don't you think, that when I didn't buy a new system, suddenly there's four or five problems?

And called the owner of the company and fired them and said, I don't ever want – they'd been a customer for years and fired the company. Now, the technician probably thought he was doing a favor, finding one little problem, whatever. If you don't do your job thoroughly and they find more problems later, they're going to think you're pulling a scam on them if they don't buy a new system.

And called the owner of the company and fired them and said, I don't ever want – they'd been a customer for years and fired the company. Now, the technician probably thought he was doing a favor, finding one little problem, whatever. If you don't do your job thoroughly and they find more problems later, they're going to think you're pulling a scam on them if they don't buy a new system.

I had in my house, I live in an old house. It's been redone, but it's still, the bones are old. The mainline sewer is old. And a few years ago, we started having some backup problems in the basement. Got some bathrooms down there, bar, it's kind of my man cave. And it's backing up a little bit. I call the guy out, he clear it.

I had in my house, I live in an old house. It's been redone, but it's still, the bones are old. The mainline sewer is old. And a few years ago, we started having some backup problems in the basement. Got some bathrooms down there, bar, it's kind of my man cave. And it's backing up a little bit. I call the guy out, he clear it.

And I'm like, you think it might be a problem with the big trees in my front yard? It's a hundred year old neighborhood. Oh man, he goes, I'll come out every six months. He goes, we guarantee no clogs for six months. He goes, you're better off paying me 250 bucks every six months than spending tens of thousands on a mainline. Being an adult, right? And I know this business.

And I'm like, you think it might be a problem with the big trees in my front yard? It's a hundred year old neighborhood. Oh man, he goes, I'll come out every six months. He goes, we guarantee no clogs for six months. He goes, you're better off paying me 250 bucks every six months than spending tens of thousands on a mainline. Being an adult, right? And I know this business.

I'm like, it makes sense to me. Well, that worked until it didn't. And I was gone for a week. And I got a big house. And I got, at the time, kids there. And for a week that I'm gone, it backed up. The catastrophe happened.

I'm like, it makes sense to me. Well, that worked until it didn't. And I was gone for a week. And I got a big house. And I got, at the time, kids there. And for a week that I'm gone, it backed up. The catastrophe happened.

Every time they flush the toilet, every time they shower upstairs, for a week that I'm gone, because they don't go downstairs when I'm not there, backs up out of the shower, in the bedroom, into my bar, into my living room. Massive catastrophe. This technician thought he was doing me a favor. He was going to save me $25,000.

Every time they flush the toilet, every time they shower upstairs, for a week that I'm gone, because they don't go downstairs when I'm not there, backs up out of the shower, in the bedroom, into my bar, into my living room. Massive catastrophe. This technician thought he was doing me a favor. He was going to save me $25,000.

Well, I ended up having to pay the $25,000 and a ton of other restoration work. This mindset these guys have that they're doing the right thing, they're just fooling themselves. They're just copping out because they don't want to do the work. They don't have the stones to just sit there and tell people the truth. They think they're doing them a favor, and they're not doing them a favor.

Well, I ended up having to pay the $25,000 and a ton of other restoration work. This mindset these guys have that they're doing the right thing, they're just fooling themselves. They're just copping out because they don't want to do the work. They don't have the stones to just sit there and tell people the truth. They think they're doing them a favor, and they're not doing them a favor.

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