Wendell Potter

It's not bad. Not a bad deal for us.

Do that, because some version of that is what you need to do. I've told people whenever I have a chance, be a squeaky wheel. The problem is when you're really sick, it's hard to be your own advocate. It's hard to be that squeaky wheel. You've got to find the energy somewhere to do it. It's good to have an advocate, someone you know, someone...

Do that, because some version of that is what you need to do. I've told people whenever I have a chance, be a squeaky wheel. The problem is when you're really sick, it's hard to be your own advocate. It's hard to be that squeaky wheel. You've got to find the energy somewhere to do it. It's good to have an advocate, someone you know, someone...

Do that, because some version of that is what you need to do. I've told people whenever I have a chance, be a squeaky wheel. The problem is when you're really sick, it's hard to be your own advocate. It's hard to be that squeaky wheel. You've got to find the energy somewhere to do it. It's good to have an advocate, someone you know, someone...

and your family or a friend to help you with this when you're not at your best. But yes, be a squeaky wheel.

and your family or a friend to help you with this when you're not at your best. But yes, be a squeaky wheel.

and your family or a friend to help you with this when you're not at your best. But yes, be a squeaky wheel.

There was one story in particular, one horror story that was it for me that I ultimately turned in my notice involved a girl in Southern California who needed to have a liver transplant and Cigna medical director 2,500 miles away in Pittsburgh said he didn't think it was medically necessary for her, even though the surgery was scheduled A liver had been found.

There was one story in particular, one horror story that was it for me that I ultimately turned in my notice involved a girl in Southern California who needed to have a liver transplant and Cigna medical director 2,500 miles away in Pittsburgh said he didn't think it was medically necessary for her, even though the surgery was scheduled A liver had been found.

There was one story in particular, one horror story that was it for me that I ultimately turned in my notice involved a girl in Southern California who needed to have a liver transplant and Cigna medical director 2,500 miles away in Pittsburgh said he didn't think it was medically necessary for her, even though the surgery was scheduled A liver had been found.

The family had arrived at the hospital to wait for the procedure. But instead, the parents were taken aside and said, sorry, we can't go forward because Cigna has not given us clearance to do this. Long story short, the family decided to make a big deal out of this. And they were able to get reporters in L.A. to start calling me. So what's the deal here?

The family had arrived at the hospital to wait for the procedure. But instead, the parents were taken aside and said, sorry, we can't go forward because Cigna has not given us clearance to do this. Long story short, the family decided to make a big deal out of this. And they were able to get reporters in L.A. to start calling me. So what's the deal here?

The family had arrived at the hospital to wait for the procedure. But instead, the parents were taken aside and said, sorry, we can't go forward because Cigna has not given us clearance to do this. Long story short, the family decided to make a big deal out of this. And they were able to get reporters in L.A. to start calling me. So what's the deal here?

Why is Cigna not paying for this girl's transplant? And it just mushroomed. It became a huge PR problem for the company. These companies don't like it. And they have people like me on staff who dealt with these day in and day out. And they do want these stories to go away.

Why is Cigna not paying for this girl's transplant? And it just mushroomed. It became a huge PR problem for the company. These companies don't like it. And they have people like me on staff who dealt with these day in and day out. And they do want these stories to go away.

Why is Cigna not paying for this girl's transplant? And it just mushroomed. It became a huge PR problem for the company. These companies don't like it. And they have people like me on staff who dealt with these day in and day out. And they do want these stories to go away.

So more often than not, when a reporter calls somebody in the media, probably someone with a big social media following these days, that can make a difference because these companies want to try to make these stories go away.

So more often than not, when a reporter calls somebody in the media, probably someone with a big social media following these days, that can make a difference because these companies want to try to make these stories go away.

So more often than not, when a reporter calls somebody in the media, probably someone with a big social media following these days, that can make a difference because these companies want to try to make these stories go away.

It's exactly right, because the vast majority of us don't get our names in the paper. We don't know you. We don't know how to get on your show. We don't know how to do these kinds of things. It's only the occasional ones that really break through that can get a reporter interested in taking your case and making a call on your behalf.