Dr. Tim Gilligan on how the system gets in the way of patient care, Part 2
05 Dec 2025
Contributed by Lukas
In part one of my conversation with Dr. Tim Gilligan, Dr. Gilligan talked about some of the systemic...
Dr. Tim Gilligan on how the system gets in the way of patient care, Part 1
21 Nov 2025
Contributed by Lukas
Today I get to talk to Dr. Tim Gilligan. He’s the President of the Academy of Communication in...
“How do we talk about numbers?”
07 Nov 2025
Contributed by Lukas
Today, I want to try to answer a question I got asked a week ago: “How do we talk about numbers wi...
A health literacy check-in before your next conversation
24 Oct 2025
Contributed by Lukas
We’re celebrating our 8th anniversary, and health literacy month! Here’s some of our mos...
Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 2)
10 Oct 2025
Contributed by Lukas
In Part 2 of my interview with Lakshmi Grama, we find out what happened when the NCI team involved p...
Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 1)
26 Sep 2025
Contributed by Lukas
Today I get to talk with Lakshmi Grama, former Associate Director for Dissemination and Digital Comm...
Two episodes, Top 5%, and a lot to process
12 Sep 2025
Contributed by Lukas
We didn’t expect this. You might not have either. Turns out, trust is resonating. Our last two...
Dr. Renata Schiavo on the science of trust, Part 2
29 Aug 2025
Contributed by Lukas
In Part 2 of our conversation, Dr. Renata Schiavo digs into the science of trust and explains what h...
Dr. Renata Schiavo on the science of trust, Part 1
15 Aug 2025
Contributed by Lukas
Dr. Renata Schiavo, Editor-In-Chief of the Journal of Communication in Healthcare, shares her resear...
Dr. Ayo Olagoke on using AI in health communication
18 Jul 2025
Contributed by Lukas
Solving complex problems with limited time is the daily reality for many of us. Today, Dr. Ayo Olago...
6 ChatGPT prompts for patient communication
04 Jul 2025
Contributed by Lukas
Quick ways to up your game in patient communication. I’ve done the prompt design work for you!...
Joel Helbling on building strong teams through feedback
20 Jun 2025
Contributed by Lukas
My guest today is Joel Helbling from Test Double, a fully remote software consultancy. While Joel do...
Inspiration for communicating across difference
06 Jun 2025
Contributed by Lukas
Communicating across our differences is difficult, but necessary, in today’s highly polarized ...
Dr. Saria Saccocio shares 2 steps to find your way out of chaos
09 May 2025
Contributed by Lukas
Today’s chaotic environment can leave us feeling unmoored and lost. Dr. Saria Saccocio explain...
Joe Liebel on Emotional Intelligence and workplace communication
25 Apr 2025
Contributed by Lukas
It’s our 200th episode! Today you’ll hear a familiar voice tell a story about how emotio...
Dr. Renata Schiavo on community-driven approaches to communication
11 Apr 2025
Contributed by Lukas
Dr. Schiavo shares powerful stories about communication’s role in community engagement and pur...
Does your workflow need work? Make this your first step
28 Mar 2025
Contributed by Lukas
Hear the story of a complicated workflow improvement case, and learn what you can do to help your ow...
Don’t make these 7 Quality Improvement mistakes
14 Mar 2025
Contributed by Lukas
Learn about 7 common QI trip hazards, and how you can avoid them. Now, I don’t typically start...
4 stories to tell in an interview
28 Feb 2025
Contributed by Lukas
Interviews or evaluations are tough, but storytelling helps. Here’s how to use the SWOT matrix...
One lesson our phones can teach us about communication
14 Feb 2025
Contributed by Lukas
A close look at some of the ways we use our phones to communicate can teach us how to improve our co...
“If communication isn’t part of your quality improvement, it should be.”
31 Jan 2025
Contributed by Lukas
Learn 20 different ways communication can help in QI. In 10 minutes! Whether you’re in healthc...
Why focus on communication?
03 Jan 2025
Contributed by Lukas
We start the year by grounding ourselves. Why are we here? What are we doing? Why are we doing it th...
The Top 5 Episodes of 2024
20 Dec 2024
Contributed by Lukas
Year end countdown time! Here’s our Top 5 Most Popular Episodes from 2024, as determined by yo...
A quick exercise to help your shared decision-making
06 Dec 2024
Contributed by Lukas
Improve your shared decision-making (SDM), no matter how you do it. Just like it says on the label, ...
How to make meetings more inclusive
22 Nov 2024
Contributed by Lukas
Here’s three questions to help you look analytically at some communication patterns in your or...
“You want that patient to be a partner.” Dr. Paul Ranelli on patient communication
08 Nov 2024
Contributed by Lukas
Whether you’re a patient or a health care worker, learn how to encourage partnership through c...
How health literacy can help your patient relationships
25 Oct 2024
Contributed by Lukas
It’s our show’s 7th anniversary! Hear a story about a literacy trailblazer, and learn 3 ...