10 Minutes to Better Patient Communication
Episodes
Working with numbers in Shared Decision-Making
16 Jan 2026
Contributed by Lukas
Shared decision-making is a common clinical goal, and numeracy is one mechanism that makes it work. What I’m sharing in this episode might help ...
Meet our first contributor, Dr. Esther Ra
02 Jan 2026
Contributed by Lukas
Welcome to a new year, and a new chapter for the show. We’re starting a new collaboration and I couldn’t be happier about it. I’m th...
Talking with patients about randomization
19 Dec 2025
Contributed by Lukas
In a recent conversation about patient numeracy, and talking about numbers, a related question surfaced, and I thought it was worth exploring for its ...
Dr. Tim Gilligan on how the system gets in the way of patient care, Part 2
05 Dec 2025
Contributed by Lukas
In part one of my conversation with Dr. Tim Gilligan, Dr. Gilligan talked about some of the systemic issues that separate patients from providers and ...
Dr. Tim Gilligan on how the system gets in the way of patient care, Part 1
21 Nov 2025
Contributed by Lukas
Today I get to talk to Dr. Tim Gilligan. He’s the President of the Academy of Communication in Healthcare and an oncologist at Cleveland Clinic....
“How do we talk about numbers?”
07 Nov 2025
Contributed by Lukas
Today, I want to try to answer a question I got asked a week ago: “How do we talk about numbers with our patients?” It’s a big question, and...
A health literacy check-in before your next conversation
24 Oct 2025
Contributed by Lukas
We’re celebrating our 8th anniversary, and health literacy month! Here’s some of our most popular health literacy advice, condensed into a...
Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 2)
10 Oct 2025
Contributed by Lukas
In Part 2 of my interview with Lakshmi Grama, we find out what happened when the NCI team involved people affected by cancer in naming a new part of t...
Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 1)
26 Sep 2025
Contributed by Lukas
Today I get to talk with Lakshmi Grama, former Associate Director for Dissemination and Digital Communications at the National Cancer Institute. She s...
Two episodes, Top 5%, and a lot to process
12 Sep 2025
Contributed by Lukas
We didn’t expect this. You might not have either. Turns out, trust is resonating. Our last two episodes both landed in the Top 5% of downloads o...
Dr. Renata Schiavo on the science of trust, Part 2
29 Aug 2025
Contributed by Lukas
In Part 2 of our conversation, Dr. Renata Schiavo digs into the science of trust and explains what her research has found about the dimensions of trus...
Dr. Renata Schiavo on the science of trust, Part 1
15 Aug 2025
Contributed by Lukas
Dr. Renata Schiavo, Editor-In-Chief of the Journal of Communication in Healthcare, shares her research into trust and trustworthiness. I’m so glad t...
Dr. Ayo Olagoke on using AI in health communication
18 Jul 2025
Contributed by Lukas
Solving complex problems with limited time is the daily reality for many of us. Today, Dr. Ayo Olagoke joins us to explore how AI can make that a litt...
6 ChatGPT prompts for patient communication
04 Jul 2025
Contributed by Lukas
Quick ways to up your game in patient communication. I’ve done the prompt design work for you! Have you been using chat GPT? Yeah, me too. So in...
Joel Helbling on building strong teams through feedback
20 Jun 2025
Contributed by Lukas
My guest today is Joel Helbling from Test Double, a fully remote software consultancy. While Joel doesn’t work in the health sector, I hope you find...
Inspiration for communicating across difference
06 Jun 2025
Contributed by Lukas
Communicating across our differences is difficult, but necessary, in today’s highly polarized environment. I share real life examples, and advic...
Dr. Saria Saccocio shares 2 steps to find your way out of chaos
09 May 2025
Contributed by Lukas
Today’s chaotic environment can leave us feeling unmoored and lost. Dr. Saria Saccocio explains 2 steps she’s using these days to manage t...
Joe Liebel on Emotional Intelligence and workplace communication
25 Apr 2025
Contributed by Lukas
It’s our 200th episode! Today you’ll hear a familiar voice tell a story about how emotional intelligence helped communication in the workp...
Dr. Renata Schiavo on community-driven approaches to communication
11 Apr 2025
Contributed by Lukas
Dr. Schiavo shares powerful stories about communication’s role in community engagement and pursuing health equity. We’re shining a light o...
Does your workflow need work? Make this your first step
28 Mar 2025
Contributed by Lukas
Hear the story of a complicated workflow improvement case, and learn what you can do to help your own workflow…flow more smoothly. Is something ...
Don’t make these 7 Quality Improvement mistakes
14 Mar 2025
Contributed by Lukas
Learn about 7 common QI trip hazards, and how you can avoid them. Now, I don’t typically start conversations with negatives, but sometimes when ...
4 stories to tell in an interview
28 Feb 2025
Contributed by Lukas
Interviews or evaluations are tough, but storytelling helps. Here’s how to use the SWOT matrix to help you prepare 4 stories you can use to answ...
One lesson our phones can teach us about communication
14 Feb 2025
Contributed by Lukas
A close look at some of the ways we use our phones to communicate can teach us how to improve our communication in general. Need a break from the news...
“If communication isn’t part of your quality improvement, it should be.”
31 Jan 2025
Contributed by Lukas
Learn 20 different ways communication can help in QI. In 10 minutes! Whether you’re in healthcare, public health, industry, or academia, quality...
Why focus on communication?
03 Jan 2025
Contributed by Lukas
We start the year by grounding ourselves. Why are we here? What are we doing? Why are we doing it this way? And I give one suggestion to guide your wo...
The Top 5 Episodes of 2024
20 Dec 2024
Contributed by Lukas
Year end countdown time! Here’s our Top 5 Most Popular Episodes from 2024, as determined by you! Here we are! It’s the end of the year, an...
A quick exercise to help your shared decision-making
06 Dec 2024
Contributed by Lukas
Improve your shared decision-making (SDM), no matter how you do it. Just like it says on the label, today’s episode is a quick exercise to help ...
How to make meetings more inclusive
22 Nov 2024
Contributed by Lukas
Here’s three questions to help you look analytically at some communication patterns in your organization’s meetings. When meetings can val...
“You want that patient to be a partner.” Dr. Paul Ranelli on patient communication
08 Nov 2024
Contributed by Lukas
Whether you’re a patient or a health care worker, learn how to encourage partnership through communication, thanks to Pharmacist Dr. Paul Ranell...
How health literacy can help your patient relationships
25 Oct 2024
Contributed by Lukas
It’s our show’s 7th anniversary! Hear a story about a literacy trailblazer, and learn 3 steps you can take to improve patient relationship...