Minal Joshi Jaeckli: How Do You Keep Top Talent Engaged?

Minal Joshi Jaeckli is a global citizen with a remarkable journey—born in Africa, raised in Georgia, and now a Swiss passport holder—and the author of The Goldilocks Team: Master Retention and Hiring. We spoke about the elusive art of employee engagement, the real cost of turnover, and why so many retention strategies miss the mark. With a background spanning chemistry, semiconductors, and financial services, Minal brings a unique, analytical lens to a deeply human problem: how do you build teams that stick around and thrive?The most striking takeaway is how universal yet misunderstood disengagement is. As Minal notes, “Gallup says around 20%, if not less of the world’s population is engaged. So what about everyone else?” This isn’t just a feel-good topic—it’s a bottom-line issue. She reveals that replacing an employee costs about 1.5 times their salary, a direct hit to any business. But beyond the numbers, it’s the ripple effect—frustrated teams, missed milestones, and clients who notice the chaos—that makes this so critical.What can you learn? Minal dismantles the myths of trendy retention tactics (think sushi Fridays or dog-friendly offices) and legacy guesswork, arguing they’re “illogical” and often irrelevant. Instead, she zeroes in on basic human needs—safety, connection, contribution—as the bedrock of engagement. “Employees are engaged when their basic human needs are met,” she says, tying it to frameworks like Maslow and Ikigai. Connection, though, is the linchpin. She’s adamant it’s not about manager bashing—“It’s not the manager, it’s the relationship with the manager”—but about resonance, a two-way street where trust and collaboration flow.Her Goldilocks concept—finding the “just right” fit—offers a fresh take on hiring and retention. It’s not about mini-me teams or forcing change; it’s about alignment. “All of us think the way we do it is right,” she quips, highlighting how mismatched work styles (like her “military” precision clashing with chronic tardiness) erode trust and productivity. Her practical tool? A simple assessment to gauge values and interpersonal fit—think of it as a weather app for team dynamics.Key Takeaways:Turnover’s True Cost: It’s not just money—1.5x salary—but lost credibility and client trust.Connection is King: “When you have someone who is not supporting you… people run out the door.”Ditch the Trends: Retention isn’t about perks; it’s about meeting core needs like safety and meaning.Goldilocks Fit: Hire for capability and alignment, not just attitude, to build teams that click.This conversation is a wake-up call for anyone leading a team. It’s not about grand gestures or corporate platitudes—“we are like a family” emails that turn sarcastic post-layoffs—but about getting the basics right. Minal’s blend of data, personal anecdotes, and no-nonsense insights makes this a must-listen for turning disengaged workers into loyal, high-performing teams.

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