How Credit Unions Can Differentiate Through Trust-Building

On this episode, host Vince Passione is joined by Brian Creagh, SVP, Credit Card and Education Lending at Navy Federal Credit Union. Brian talks about serving member needs across their financial lifecycle, education loans, establishing trust with members and growth opportunities.Key Takeaways:(03:07) Serving rising tuition costs.(05:48) Student loan refinancing demand.(06:45) How to prepare members for repayment.(09:03) The importance of focusing on customizing products to members.(14:40) Deepening relationships with members.(22:28) FICO’s role in collections.(28:56) Brian emphasizes trust and carrying out the right actions over time.Resources Mentioned:Brian Creagh - https://www.linkedin.com/in/brian-creagh-53010129/SAVE Plan - https://studentaid.gov/announcements-events/save-planNavy Federal Credit Union - https://www.navyfederal.org/ Thanks for listening to the 22 Minutes in Lending podcast. If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.#CreditUnions #Lending #Fintech

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