As things get back to normal, it seems brick-and-mortar is back, but in a rebooted way. How has the purpose of retail store and format changed in a post-pandemic world? And are these changes here to stay? In this episode, Ross Forman, Managing Director in the Workplace Operations & Strategy Group at BDO USA, helps us answer these questions and lays out some great examples of what tapping into the purpose of place looks like.
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