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60-second Retail

Does Downsizing Staff Impact the Customer Experience (CX)?

17 Jul 2023

Description

Can you downsize your retail staff without negatively impacting the customer experience? Does downsizing effect the consumer’s desire for hyper-personalization? Tune into this episode to find out what Ross Forman, Managing Director in the Workplace Operations & Strategy Group at BDO USA thinks you should consider before you downsize staff.

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