Unspoken Challenges

"The importance of fostering trust with families cannot be overstated, and effective communication techniques make up just one part of the complex puzzle. Body language is often considered to be the most important part of communication, but in extraordinary times, we had to rely on other tools such as tone of voice and content of speech." Edwin Wei Sheng Thong, a senior resident in the Department of Haematology-Oncology at the National University Health System in Singapore, discusses the importance of effective communication and the intricacies required while treating a patient in the intensive care unit during the COVID-19 pandemic. The essay read in this episode was published in the Teaching and Learning Moments column in the October 2021 issue of Academic Medicine. Read the essay at academicmedicine.org.

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