How Great Account Managers Spot and Manage Risk Before It’s Too Late | EP66
05 Dec 2025
Contributed by Lukas
The biggest threat to your revenue often isn’t churn, it’s the blind spots you never realized we...
Why NRR Matters to Every CEO Right Now | EP65
28 Nov 2025
Contributed by Lukas
NRR has become the pressure test for every account management leader who wants to prove they can dri...
Fix What’s Really Broken | EP64
21 Nov 2025
Contributed by Lukas
Most companies don’t have a revenue problem, they have a process problem hidden in plain sight. ...
Why RevOps Should Scare You Less | EP63
14 Nov 2025
Contributed by Lukas
Mallory Lee proves that simplifying your systems can be the smartest growth strategy a company ever ...
QBRs on a Cocktail Napkin: The Art of Executive Simplicity | EP62
07 Nov 2025
Contributed by Lukas
Ultra accounts demand a no-deck QBR playbook built on senior trust, steakhouse conversations, and co...
Account Managers are Fixers | EP61
31 Oct 2025
Contributed by Lukas
What if the key to explosive growth isn’t chasing new customers but treating expansion as an act o...
Consistency Beats Heroics: Shep Hyken on Building B2B Customer Loyalty | EP60
24 Oct 2025
Contributed by Lukas
Satisfied customers leave, but loyal ones stay because great account managers turn every interaction...
Value Is the New Contract: Anthony DeShazor on Outcome-Based Account Management | EP59
17 Oct 2025
Contributed by Lukas
When contracts disappear and only value keeps customers loyal, the real work of account management b...
The MBA Account Managers Never Got | EP58
10 Oct 2025
Contributed by Lukas
Revenue is more concentrated than ever, with a handful of accounts driving the majority of growth. T...
The Skills Every Account Manager Needs Now with Bill Senese | EP57
03 Oct 2025
Contributed by Lukas
Most account managers know how to follow up, but follow through is what separates someone who manage...
Why Revenue is the Critical Customer Success KPI | EP56
26 Sep 2025
Contributed by Lukas
Customer success used to thrive on easy capital and organic expansion. But in today’s market, that...
Negotiating Renewals Without Giving Away the Farm: Todd Caponi’s Four Levers | EP55
19 Sep 2025
Contributed by Lukas
Negotiation doesn’t have to feel like a hostage scene. In this episode, Alex Raymond sits down wit...
The Red Renewals System: How Asana Flags Enterprise Churn 12 Months Out | EP54
12 Sep 2025
Contributed by Lukas
Utilization numbers may look like the problem. But as Josh Abdulla, the Chief Customer Officer at As...
Help Customers Build Confidence in Saying YES | EP53
05 Sep 2025
Contributed by Lukas
Customer deals often stall not because the product is weak but because buyers doubt their own abilit...
Tools & Processes for Account Management and Client Success Teams | EP52
29 Aug 2025
Contributed by Lukas
Too many account management teams invest in software before they’re ready, and end up automating t...
Deliver Bad News Early: Tips from a CRO | EP51
22 Aug 2025
Contributed by Lukas
Bad forecasts don’t just miss targets. They influence hiring plans, budgets, and boardroom confide...
The Playbook for Clients Who Stay & Grow with You | EP50
15 Aug 2025
Contributed by Lukas
Most account managers get stuck in the middle, passing information back and forth, but the ones who ...
Serve, Retain, Sell: How Account Management Builds Revenue Leaders | EP49
08 Aug 2025
Contributed by Lukas
Account managers who want a seat at the executive table need to master the art of growing revenue by...
QBRs, Retention, and Role Clarity with Kristy Devantier | EP48
01 Aug 2025
Contributed by Lukas
Kristy Devantier, the Managing Director at TaleWind Digital (formerly WorkerBee.TV), joins Alex Raym...
Why Post-Sale Is Still Broken (And What to Do About It) | EP47
25 Jul 2025
Contributed by Lukas
Most companies have no real strategy for what happens after the deal closes, and this episode makes ...
Don't Confuse Being Liked with Being Effective | EP46
18 Jul 2025
Contributed by Lukas
Too many account managers confuse being liked with being effective and it’s costing them renewals,...
Stuck in the Reactive Admin Zone? Get Strategic and Grow Revenue! | EP45
11 Jul 2025
Contributed by Lukas
Too many account managers are stuck in reactive mode—waiting on problems, answering tickets, and p...
Prove Clear ROI in 15 Minutes Flat | EP44
04 Jul 2025
Contributed by Lukas
Most account managers talk about value but Robert Sproule shows you how to prove it in fifteen minut...
4 Moves That Unlock $$$ After the Sale | EP43
27 Jun 2025
Contributed by Lukas
Most account managers are playing too small and leaving millions in growth potential untouched insid...
Heroes, Villains, and the Power of Story in Account Management | EP42
20 Jun 2025
Contributed by Lukas
Most account managers think they’re here to sell solutions. But the real opportunity might be help...
Build Influence to Drive Renewals and Growth in Your Accounts | EP41
13 Jun 2025
Contributed by Lukas
Most account managers think influence is a soft skill until it costs them the renewal. Brad Engle...
World Class Account Management Skills The Sandler Way | EP40
06 Jun 2025
Contributed by Lukas
The best account managers build their book like it’s their business, and that mindset changes ever...
Cutting Back on Account Management (Jess Manganelli Thinks It's a Terrible Idea) | EP39
30 May 2025
Contributed by Lukas
Account managers who lead with business acumen, creative insight and clear boundaries are the ones w...
The Challenger Sale, Customer Confidence, and Growing Key Accounts with Brent Adamson | EP38
23 May 2025
Contributed by Lukas
Most account managers are stuck chasing satisfaction when they should be driving change. Alex Ray...
This Question Drove a 200x Increase in Client Revenue | EP37
16 May 2025
Contributed by Lukas
Asking one bold question turned a $50K client into a $10M account and reshaped how account managers ...
2025 GTM Benchmark Report (& what it means for AMs now) | EP36
09 May 2025
Contributed by Lukas
Most of your revenue probably came from existing customers last year, and if your QBRs don’t inclu...
Tips for Account Managers Navigating The Job Market | EP35
02 May 2025
Contributed by Lukas
Spray-and-pray job applications aren’t getting anyone hired. So what actually works when the compe...
AI Is Reshaping Customer Value | EP34
25 Apr 2025
Contributed by Lukas
AI isn’t just changing the tools we use, it’s reshaping the entire conversation around business ...
Customer Success is Dead as We Know It | EP33
18 Apr 2025
Contributed by Lukas
Customer success was supposed to be the future. So why are so many CS teams under-resourced, misunde...
A 90-Day Account Plan Level Up | EP32
11 Apr 2025
Contributed by Lukas
Most account plans feel like busywork. Why? Because they’re built in a broken system that rewards ...
The Account Manager Career Path: What Hiring Managers Really Want | EP31
04 Apr 2025
Contributed by Lukas
Most account managers are chasing career growth, but few stop to ask whether their next opportunity ...
The Megadeals Mindset | EP30
28 Mar 2025
Contributed by Lukas
Securing Megadeals requires more than just a strong pitch. It demands a deep understanding of deal o...
Client Onboarding: Don't Declare Victory Too Soon | EP29
21 Mar 2025
Contributed by Lukas
Most companies treat onboarding like a finish line, but it’s the starting gate for retention, cust...
Developing a Client Health Score with Katherine Nino | EP28
14 Mar 2025
Contributed by Lukas
RevOps is more than a back-office function. It is a game-changer for sales operations, account manag...
High Churn Signals A Deeper Problem | EP27
07 Mar 2025
Contributed by Lukas
Most companies chase new customers without realizing retention is where real growth happens. Bob Mat...
When Sales & Customer Success Work Together, Revenue Follows | EP26
28 Feb 2025
Contributed by Lukas
Customer success is at a crossroads. Does it need a complete rebrand? A new strategy? A bigger role ...
Tips to Thrive as an Account Manager | EP25
21 Feb 2025
Contributed by Lukas
Drowning in unrealistic expectations? If “hero mode” feels like your default setting, it’s tim...
The Respect Contract: How to Keep Clients from Ghosting | EP24
14 Feb 2025
Contributed by Lukas
Most account managers are told to ask great questions, but without trust, those questions go nowhere...
Why “Everyone Owns CS” Is a Leadership Cop-Out | EP23
07 Feb 2025
Contributed by Lukas
Most customer success strategies miss the mark because they push a product instead of solving real c...
From Key Account Manager to Chief Customer Officer | EP22
31 Jan 2025
Contributed by Lukas
Account management is more than a role. It’s the backbone of customer success and a springboard to...
The Truth About Customer-Led Growth | EP21
24 Jan 2025
Contributed by Lukas
“Any successful organization is only successful because it puts its customers at the heart of what...
Stop the Churn: How to Retain Customers and Drive Growth | EP20
17 Jan 2025
Contributed by Lukas
Retention is the secret weapon for sustainable growth, yet too many companies overlook its true powe...
Why Do Some Customers Leave While Others Stay? | EP19
10 Jan 2025
Contributed by Lukas
Customer success teams are facing mounting pressure to prove their worth as organizations tighten bu...
Beyond NPS: Why Modern CS Teams Have to Own a Number | EP18
03 Jan 2025
Contributed by Lukas
“Customer success is no longer just held accountable for adoption and NPS; CS teams now have to ow...
Expanding Existing Accounts with the REACH Framework | EP17
27 Dec 2024
Contributed by Lukas
How can account managers and customer success teams become true drivers of growth in today’s compe...
Third Box Thinking: Redefining Customer-Centricity in Key Account Management | EP16
20 Dec 2024
Contributed by Lukas
“It’s all about ‘what I want the customer to do based on what I care about.’ Nobody says tha...
The Dark Arts of Creative Agency Account Management | EP15
13 Dec 2024
Contributed by Lukas
“We’re diplomats, we’re orchestrators, we’re figuring out how to thread the needle of client...
The Most Common Mistakes In Account Plans | EP14
06 Dec 2024
Contributed by Lukas
Most account plans fail not because they lack detail, but because they fall short as tools for proac...
Real Listening Beats ‘Customer-Centric’ Every Time with Bob London | EP13
29 Nov 2024
Contributed by Lukas
“There’s a mythology surrounding the concept of listening to the customer and being customer-cen...
Account Management Blind Spots, Boardrooms, and the Real Voice of the Customer | EP12
22 Nov 2024
Contributed by Lukas
Blind spots in customer understanding can hold companies back, but customer advisory boards offer a ...
From Monologue to Dialogue: Rethinking the QBR for Client Services Account Managers | EP11
15 Nov 2024
Contributed by Lukas
“Most QBRs suck,” says Alex Raymond, calling out the truth that too many Quarterly Business Revi...
Unlocking the Ridiculous Upside That Already Exists Inside Your Strategic Accounts - Tips for Account Managers | EP10
08 Nov 2024
Contributed by Lukas
“There are strategic accounts that will organically grow without proactive effort. Every account i...
To Fix the Customer Experience, Start with the Employee Experience - Where Client Service Success Begins | EP9
01 Nov 2024
Contributed by Lukas
“I strongly believe that there’s a strong connection between employee experience and customer ex...
Customer Journey Maps Fail: How an Intelligent Framework Gets Account Managers There Better | EP8
25 Oct 2024
Contributed by Lukas
“When we try to get customers to do something, if we ourselves don’t know what the path to succe...
Real-World Strategies for Revenue Growth in Your Accounts | EP7
18 Oct 2024
Contributed by Lukas
“You’ve got to move your customers to be a partner. Your aim is to get larger revenues, have par...
Mastering the Art of Win Backs and Renewals with Tim Riesterer | EP6
11 Oct 2024
Contributed by Lukas
“Winning somebody back who had experiences with you is easier than taking net new share. You need ...
Customer Retention Isn’t About Happiness—It’s About Measurable Results | EP5
04 Oct 2024
Contributed by Lukas
“Happy customers stay, and unhappy customers leave”—or at least that’s what we’ve always b...
Why Account Management Matters More Than Ever | EP4
27 Sep 2024
Contributed by Lukas
Account managers are emerging as the key to long-term growth as sales teams struggle with decreased ...
Earning the Right to Sell | EP3
20 Sep 2024
Contributed by Lukas
“When I got into sales, I was thinking about the customer throughout the whole life cycle. It wasn...
Mastering the Chief Customer Officer Role | EP2
13 Sep 2024
Contributed by Lukas
“I am responsible for ensuring that our customers derive value from our partnership and remain wit...
Customer-Centric Metrics (KPIs) for Account Managers | EP1
13 Sep 2024
Contributed by Lukas
“Every team should have some kind of number, some kind of metric to show what their impact on the ...
Start Here: The Go-To Podcast for Modern Account Managers and Customer Success Leaders
06 Sep 2024
Contributed by Lukas
Account Management Secrets is the podcast designed specifically for the unsung heroes of the busines...