ACP: The Amazon Connect Podcast
Episodes
31: AWS re:Invent 2025
04 Dec 2025
Contributed by Lukas
Send us a textAmazon Connect Feature Updates: re:Invent HighlightsIn this special episode of ACP during re:Invent Week, Tom and Alex dive into the lat...
Episode 30: Mobile Connect
03 Nov 2025
Contributed by Lukas
Send us a textIn this episode, Tom and Alex sit down with Ruben Opdenakker, Head of Product at Ideal Systems, to explore the mobile evolution of Amazo...
29: Proactive Engagement
05 Jun 2025
Contributed by Lukas
Send us a textJoin Tom and Alex in this episode of ACP as they discuss the latest in outbound campaigns and proactive engagement with Anjan Mukherjee,...
28: User Adoption
24 Feb 2025
Contributed by Lukas
Send us a textIn this episode, Tom and Alex return refreshed and ready to dive into everything Amazon Connect. They provide a detailed update on the l...
27: Automation
20 Jan 2025
Contributed by Lukas
Send us a textJoin Tom and Alex in this episode as they delve into the world of automation in contact centers, focusing on Amazon Connect. They discus...
26: Transformational Change
06 Jan 2025
Contributed by Lukas
Send us a textJoin us as we kick off the new year with a special episode of ACP featuring two expert guests from Cloud Interact. Eliza Taylor, Change ...
25: Screen Recording
23 Dec 2024
Contributed by Lukas
Send us a textJoin us as we explore the screen recording feature of Amazon Connect in this deep dive episode. Hosts Tom and Alex discuss its origins, ...
24: AWS re:Invent 2024
09 Dec 2024
Contributed by Lukas
Send us a textJoin Tom and Alex as they delve into the latest announcements from AWS re:Invent 2024, focusing on Amazon Connect. This episode covers v...
23: Live in London from the Independent User Group for Amazon Connect
25 Nov 2024
Contributed by Lukas
Send us a textJoin hosts Tom Morgan and Alex Baker for a special live episode of the Amazon Connect Podcast, recorded at the second independent user g...
22: Emite
11 Nov 2024
Contributed by Lukas
Send us a textJoin hosts Alex and Tom as they dive into the future of customer experience (CX) with Jonathan from Emite. Discover Emite's innovat...
21: Mastering Amazon Connect Billing
28 Oct 2024
Contributed by Lukas
Send us a textJoin hosts Tom Morgan and Alex Baker on ACP, the Amazon Connect Podcast, for an in-depth exploration of Amazon Connect billing. This epi...
20: Simon Leyland, CEO CloudInteract
14 Oct 2024
Contributed by Lukas
Send us a textIn this episode of ACP, hosts Tom and Alex welcome Simon Leyland, the CEO and co-founder of CloudInteract. They discuss Simon's car...
19: Omningage and Rocket CCaaS
30 Sep 2024
Contributed by Lukas
Send us a textIn this episode of ACP, hosts Tom and Alex are joined by special guest Ajmal Mahmood, Customer Experience Director at Omningage. Ajmal s...
18: Learning & Development
16 Sep 2024
Contributed by Lukas
Send us a textJoin us in the studio as we dive into the realm of Amazon Connect's learning and development. Discussing the dynamic nature of Amaz...
17: Performance monitoring and experience management with Operata
04 Sep 2024
Contributed by Lukas
Send us a textIn this episode of ACP, hosts Tom and Alex delve into the world of contact center optimization with John Mitchem, co-founder and CTO of ...
16: re:Invent is Coming
19 Aug 2024
Contributed by Lukas
Send us a textJoin Tom and Alex in the studio as they dive into the latest updates and innovations in Amazon Connect, preview AWS re:Invent 2024, and ...
15: Quality Monitoring
07 Aug 2024
Contributed by Lukas
Send us a textDeep Dive into Quality Monitoring with Amazon Connect. Join Alex and Tom as they delve into the latest updates in quality monitoring for...
14: Nopaque
22 Jul 2024
Contributed by Lukas
Send us a textIn this episode of ACP, we are joined by Phil Smith and Steve Mew from Nopaque. They dive deep into their journey through cloud computin...
13: AI in Amazon Connect
08 Jul 2024
Contributed by Lukas
Send us a textIn this episode of ACP, Tom and Alex dive deep into the exciting world of AI in Amazon Connect. They discuss how AI is transforming the ...
12: The Independent User Group for Amazon Connect Inaugural Meetup
24 Jun 2024
Contributed by Lukas
Send us a textIn this episode of the ACP podcast, we broadcast from the inaugural meetup of the Independent User Group for Amazon Connect, held at the...
11: After Deployment with Corey Miller, AWS
10 Jun 2024
Contributed by Lukas
Send us a textIn this episode of ACP, we were joined by Corey Miller, a Senior Engagement Manager at Amazon Web Services. Corey brings a unique perspe...
10: Arie Hazekamp, Amazon Connect
27 May 2024
Contributed by Lukas
Send us a textThis week we are joined by special guest Arie Hazekamp, a Senior Partner Solutions Architect from AWS, all the way from sunny Barcelona....
9: Project Management
13 May 2024
Contributed by Lukas
Send us a textIn this episode of the Amazon Connect Podcast (ACP), we talk to Saffron Archer and Veronica Larena, both delivery leads at CloudInteract...
8: Workforce Management & Optimization
29 Apr 2024
Contributed by Lukas
Send us a textIn this episode of the ACP, we dive into the intricacies of workforce optimization (WFO), workforce management (WFM), workforce engageme...
7: PCI Compliance
15 Apr 2024
Contributed by Lukas
Send us a textIn this episode of ACP we delve into the world of PCI compliance with our guest, Dmitri Muntean, managing director at SequenceShift. Dmi...
6: Enterprise Connect 2024
01 Apr 2024
Contributed by Lukas
Send us a textIn this special episode of ACP, we explore the latest announcements from Enterprise Connect as they relate to Amazon Connect. Discussing...
5: Planning your Amazon Connect deployment
18 Mar 2024
Contributed by Lukas
Send us a textIn this podcast episode, Tom Morgan and Alex Baker discuss how to set up and manage an Amazon Connect Contact Centre. They highlight the...
4: Amazon Connect in financial services
04 Mar 2024
Contributed by Lukas
Send us a textIn this episode we are joined by John Ing, Independent Cloud Contact Centre Consultant. John is an entrepreneurial and forward thinking ...
3: Audio and Video Communication Widgets
19 Feb 2024
Contributed by Lukas
Send us a textIn this episode Tom & Alex were joined by Bentley Paton - Platform Engineer at CloudInteract - to discuss some of the newest innovat...
2: CRM Integration
05 Feb 2024
Contributed by Lukas
Send us a textIn this week's episode, we discuss CRM integration, starting with what that actually means and why you might need or want it.We tal...
1: Introduction to Amazon Connect
18 Jan 2024
Contributed by Lukas
Send us a textWelcome to the first episode of the CloudInteract Connect Podcast! In this episode we introduce ourselves and cover the basics of Amazon...