Episode 004: Modernising Insurance through Automation, Data and AI

In this episode of the ADAverse podcast, Shaun Leisegang sits down with Wai-Lum Tang (Head of Information Technology) and Tricia Kopka (Head of Operations and Process Improvement) from IQumulate, one of Australia and New Zealand's leading premium funders.Together, they unpack how IQumulate is accelerating growth and operational excellence by embracing automation, cloud-first architecture, and a culture of continuous improvement. From overcoming manual processes and legacy systems to building a scalable digital backbone - this is a masterclass in modernisation.Discover how IQumulate empowered teams, reduced processing times, improved compliance, and laid the groundwork for AI and analytics. This story is packed with practical insights for IT and operations leaders looking to future-proof their business.Plus, stick around for the ADAverse Hot Seat to hear what's on Wai-Lum and Tricia's bucket lists, and the book recommendation that might just change your mindset.Perfect for leaders in financial services, insurance, operations, or IT looking to drive measurable transformation.👉 Join the ADAverse community today: ⁠⁠⁠ADAverse.com.au⁠⁠⁠🎧 Subscribe & listen on ⁠⁠⁠Spotify⁠⁠⁠ or ⁠⁠⁠Apple Podcasts

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