Building AI Agents That Scale – Dikshant Dave Zigment CEO | EP106

Subscribe to AI Agents Podcast Channel: https://link.jotform.com/subscribe-to-podcastAI agents aren’t here to replace humans — they’re here to supercharge them.In today’s episode of the AI Agents Podcast, host Demetri Panici sits down with Dikshant Dave, Founder & CEO of Zigment, an AI-powered agentic customer-journey platform helping businesses scale, automate workflows, and boost conversion rates without removing the human element.We dive deep into the evolution of AI agents, how autonomy changed everything, the limitations of traditional chatbots, and why sentiment-aware agentic systems represent the next frontier of customer engagement and sales automation.Whether you’re in SaaS, e-commerce, marketing, or AI development — this conversation will reshape how you think about AI in business.Brought to you by Jotform — your productivity partner for smarter workflows.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬⏰ TIMESTAMPS:00:00 – Intro: AI Agents ≠ Replacing Humans01:15 – Meet Your Host & Show Overview02:20 – Welcoming Guest: Zigment CEO Dikshant Dave03:05 – How Dikshant Entered the AI Space06:12 – The Problem That Sparked Zigment09:10 – Why Traditional Chatbots Failed11:45 – Autonomy: What Makes Modern AI Agents Different14:05 – True Difference Between Support Bots & AI Sales Agents17:00 – Can AI Agents Really Work as Part of a Team?19:40 – Do AI Agents Replace Humans? The Real Answer23:22 – Sentiment & Intent Detection Inside Zigment27:10 – How Modern LLMs Enabled Better Emotional Understanding31:04 – GPT-3.5 → GPT-4: The Big Jump33:58 – When Reasoning Models Actually Matter36:40 – Do Businesses Trust AI to Close Deals?40:12 – Full AI-Driven Sales? Early Experiments42:18 – Scaling Zigment to Millions in Revenue45:51 – Biggest Technical & Product Challenges49:20 – Multi-Channel Agents: Web, SMS, Email & Social52:14 – What Keeps the Founder Awake at Night55:20 – Zigment’s Long-Term Vision & Company Ethos58:55 – Final Thoughts & Closing Messages▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Sign up for free ➡️ https://www.jotform.com/▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Follow us on: Twitter ➡️ https://x.com/aiagentspodcastInstagram ➡️ https://www.instagram.com/aiagentspodcastTikTok ➡️ https://www.tiktok.com/@aiagentspodcast▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

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