Airbnb Integrates AI Features & Customer Support Overhaul
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What are Airbnb's plans for integrating AI features?
Welcome to the podcast today. Airbnb is planning to bake AI features into their search, into their discovery, into their support. As someone that has done a lot of Airbnb in the past as a user, and I have been an Airbnb host for multiple properties before, and Jamie, who currently has a ton that he's doing actively with Airbnb, we wanted to cover this and give a bit of our perspective on where we think this is going, some opportunities for making money, how AI in this is going to change things around a bit. But before we do that, I wanted to tell you about our AI Hustle school community. This week, we just recorded a video all outlining a new side hustle that I have outlined how to do, which is essentially using AI to scale up an Etsy shop and sell products there.
So it's probably something I will be updating people on from time to time on a specific genre that I'm making Bible... versus t-shirts. And I'll update you guys on how much money it is making and exactly the strategies. But if you want to see the breakdown of how I set up the store, how I run it, how much money it makes, and all that kind of insider info on it, go check out the AI Hustle School Community. There's a link in the description. It is $20 a month to get access to our community. And we have all of our side hustles and all the ways we're using AI to grow and scale our businesses. So we're Go check that out. Okay. Coming over to Airbnb, Jamie, as someone that is an Airbnb master and you're actively working on Airbnbs, what are some of the features you're most excited for that they have announced here?
Yeah. So, you know, Airbnb has made lots of changes in the past year or two. You know, they're trying to adapt to, uh, first of all, a lot of the hate they've gotten for service fees and things like that, but also how they get customers and making it more of an experience based company. So they're not just looking to book places to stay for people. They want you to have an experience there. So they, they kind of, uh, changed a lot of their algorithms and things to, um, you know, benefit properties that have more of an experience. So the more amenities you can offer, the more likely you are to get recommended on their platform. So these AI search features are kind of taking it to the next level. It sounds like they're going to be integrating them more.
But one of the problems I see with Airbnb is some of the search is a little bit more, it's a little clunky right now. You have to search by what city or location you want to be. You know, how many guests you have, things like that. And then the dates. I think where they're going with this is going to be instead of just where, when and who, what kind of place are you looking for? Like, do you want to have, you know, I want to have a place that sleeps 15 people. I want there to be a pickleball court and a hot tub. And then it'll kind of look for properties that maybe fit what you're searching for rather than just the date and the location, if that makes sense. So I think this fits their model well. However, one thing I don't like about it as a host
is that they have mentioned several different places that they may turn this into a sponsored listing type situation where you will have to pay additional on top of the already 15 and a half percent fee you pay them to be like recommended, if you will. So I don't know, Jane, what do you think about this?
Yeah, I mean, I was just on Airbnb kind of like clicking around, looking at it the old fashioned way. And I'm actually really excited. I think they're going to see a lot of competition from other companies that like if you think about it, there's so many of these cool travel AI companies that are like super useful where you can just explain like, hey, I want to do a trip with this many people around this time. like look for different places to book, look for different flights. And because you can basically kind of just tell it a little bit about your itinerary, it can go and search for all of these different sites, filter through all of these different filters and give you like a perfect itinerary.
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