How ServiceNow University Delivers AI-powered Learning

In this episode of the AI Monetisation Podcast, Jayney Howson, Senior Vice President of Global Learning and Development at ServiceNow, joined Co-founder Binny Mathews to share how ServiceNow is transforming enterprise learning through AI and the science of play.Guest BackgroundWith 20+ years of experience spanning marketing, sales, and talent development, Jayney leads global learning initiatives at the $200B software leader. Previously at Salesforce, she supported over 30,000 team members and now spearheads ServiceNow University, a bold new platform delivering AI-powered, personalized, in-the-flow learning at scale.What’s Inside?✅ The vision behind ServiceNow University and how it powers AI-driven, personalized learning✅ Science of play: How neuroscience and gamification help overcome fear and drive real skill-building✅ AI Coaches & Playground Environments: What modern learning looks like at scale✅ How ServiceNow embeds learning in the flow of work with context-sensitive, just-in-time content✅ The bold idea of a “Human Renaissance” — unlocking creativity through automationKey Takeaways:1. Personalization and context are non-negotiables in enterprise learning2. True growth happens in psychologically safe, exploratory environments3. Learning must shift from static content to adaptive, AI-generated skill development4. Strong data foundations are essential for tracking performance and enabling tailored upskilling5. Future talent strategies must account for early-career learning disrupted by AI automationThis episode is essential listening for L&D leaders, talent strategists, and enterprise executives looking to harness AI to unlock deeper human potential at work.For full show notes, visit- https://bit.ly/4jzLdYvProjectPro helps you tackle your AI projects with ease. Upskilling the team for specific AI projects, collaborating with experts to co-build AI solutions, or opting for end-to-end project outsourcing—ProjectPro has you covered. With ongoing 1:1 support, enterprises can overcome roadblocks and seamlessly take their projects from PoC to production. Learn more- https://bit.ly/4jGosSJ

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