The Human Edge in an AI World: Agents, Search, and Genuine Connections

Today’s guest is Agustin Vivas de Lorenzi, Founding Member at DevRev—the AI-native platform unifying customer support, product, and revenue teams. We dig into the real-world shape of AI agents (SDR, AE, Support), why enterprise search + a unified data layer is the unlock, and how tiny teams are hitting $10M ARR by automating the boring stuff while keeping the human story front and center. Sponsored by AIorNot.com—detect AI-generated text, images, audio, video and deepfakes in one place. (DevRev, aiornot.com)Key TakeawaysAgents work where data is unified. DevRev’s Airdrop ingests/syncs tools and builds a knowledge graph, enabling accurate enterprise search and agent actions across support, product, and revenue workflows. (DevRev)Tiny, mighty teams: Startups are reaching ~$10M ARR with ~10–20 people by deploying AI agents for SDR, AE, and Customer Support—automating repetitive tasks and keeping humans for high-context work. (Discussed in episode.)Enterprise vs. SMB: Small companies can hire one experienced “agent ops” owner and ship fast; enterprises stall on internal builds, compliance, and cross-team alignment before circling back to a vendor. (Discussed in episode.)Human story wins. As “AI slop” floods feeds, audiences will seek content with a verifiable human arc—authenticity, provenance, and outcomes. Detection tools (like AIorNot) help restore trust signals. (aiornot.com)DevRev momentum: Series A $100.8M; valuation ~$1.15B; mission: connect end users, support, sales, product, and devs on one AI-native platform. (Reuters, DevRev)Chaptered Timeline00:00 Cold open — “You can create AI SDR/AE/Support agents today”00:55 Welcome + guest intro: Agus Vivas (DevRev) & why human stories still matter02:06 Career arc: consulting → banking ops → tokenized real estate → AI GTM05:25 Inside Argentine banking ops: CSAT, churn, and support as a revenue stream07:35 DevRev origin: bridging customer-facing and backend teams; tool sprawl → single AI-native layer (DevRev)09:58 Airdrop & migration: hours not months; privacy and coexistence with existing stacks (DevRev)10:58 Enterprise Search (Turing): “ChatGPT for your company data” → faster decisions (DevRev)12:11 Market noise & the unicorn bar: from hype to durable design principles (Reuters)13:00 Playbook: SMB vs. Enterprise—how each should roll out agents17:02 Where agents hit hardest: customer experience first; GTM second18:18 Full-stack outbound: prospect discovery + signal detection + 1-click omni-channel sequences20:06 The downside of AI content: sameness, distrust, and detection layers (AIorNot) (aiornot.com)24:00 Education & kids: keeping the “thinking muscle” while using AI as leverage30:30 Closing: “Human + AI to enhance, not replace” → where to find AgusQuotes“We’ll chase the real story behind the content—that human imprint AI can’t fake.”“Startups are hitting $10M ARR with teams of twenty because agents remove the busywork.”“It’s not speed for speed’s sake; it’s speed that preserves value and trust.”GuestAgustín Vivas de Lorenzi — Founding Member, GTM @ DevRevGuest socials: LinkedIn → https://www.linkedin.com/in/agusvivasdlContext: Founding GTM at DevRev since 2023; background in banking ops (Galicia), tokenized real-estate (Bricks); MBA at Governors State University. (THE ORG)Links & ResourcesDevRev – AI-native platform for support, product & revenue (Airdrop, Enterprise Search) → devrev.ai. (DevRev)DevRev Series A ($100.8M, $1.15B val.) → DevRev blog / Reuters coverage. (DevRev, Reuters)Airdrop (data ingestion/sync) → product page & docs. (DevRev)Enterprise Search / Turing → product explainer & demos. (DevRev)AIorNot (sponsor) – Free AI detector; enterprise tools. (aiornot.com)Agus on LinkedIn → https://www.linkedin.com/in/agusvivasdl (guest-provided)Sponsor: AIorNot.com — Free AI checker for text, images, music & video; enterprise detection and moderation tools. (aiornot.com)

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