Reducing Burnout and Boosting Revenue in ASCs
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What is the main topic discussed in this episode?
Hi, everyone. This is Lucas Voss with Becker's Healthcare. Thanks so much for tuning in to the Becker's Healthcare podcast series. Very excited to have you. Today, we're talking about reducing burnout and boosting revenue in ASC's workflow and tech priorities for this year and, of course, 2026. And joining me for today's discussion, very excited to have them both, Audra Wallace, Director of Clinical Success at Supflow Health, and Linda Betwell, CEO at Ascend Specialists. Audra and Linda, so great to have you.
What is the main topic discussed in this episode?
Thanks for being here today.
Thank you for having us. Yes, thank you. It's a pleasure.
Great to have you both. I do want to start off with introductions for our audience here. If you want to just share a little bit about yourself and your work in healthcare, Audra, we'll start off with you.
Hi, absolutely. I am first and foremost a clinician by trade and training over 10 years in mostly the acute setting. I'm a physical therapist, but in coordinating what we're talking about today, I saw firsthand how administrative friction really impacts me as a clinician. And that's the perspective I'm bringing and I've brought on to myself. and serve as the Director of Clinical Success at Subflow Health, where my role essentially is to bridge the large gap between much of our clinical reality and operational technology that exists today. So my background gives me a really unique vantage point to help evaluate workflows, not just as processes, but really as a lived experience and burden that I have felt for clinicians and our patients.
Excited to bring that perspective to the conversation here today. Very important as well. Linda, over to you.
Yeah, well, I'm also on the clinical field. I've nursed by trade. I've been a nurse over 40 years. So number one, it makes me old. But number two, I've had the honor or the frustration of watching us proceed through the clinical times decade after decade. I really never thought I'd be sitting here today talking about being efficient in healthcare because we're like the most inefficient industry out there. There's no doubt about it. And especially as I've gotten older and more in the leadership and administrative role and watching how people are people as in insurance companies. The people that are helping us supposedly grow in our field are the ones that are actually killing us in our field. And how can we get where we need to be?
So I have worked in the hospital.
How do Audra and Linda's backgrounds influence their perspectives on healthcare?
I've been running surgery centers for over 25 years. I've worked for just about every management company out there in one shape or form from and all the way down to independent physician-owned facilities. I've used almost every software out there at one point or time. So I've gathered a lot of information, and it's really an honor to, at this point in my life, be able to share everything that I've learned with hopefully prospective clients and just the healthcare community out there in the surgery center world.
And the how to get there is an important part of today's conversation. I think we'll talk about more in a little bit. That's really, really key. And it was certainly part of a recent webinar that we hosted together with Subflow. And there was a lot of talk about these legacy processes like Paper workflows. Yes, that is real, dear audience. Paper workflows in 2025 and 2026, but also phone trees, manual documentation. There's all kinds of things that are still sort of fueling that burnout crisis that we're seeing within the industry. What's one workflow that you believe leaders most underestimate in terms of its true emotional or financial cost to staff? Audra, I would love to start off with you here on this one.
Yeah, I think the biggest thing is the pre-op clarification cycle, the ambiguous nature that patients don't understand what they're supposed to do and when they're supposed to do it. That workflow of all of the communications that need to occur and not just communication, but actual understanding the health literacy piece. that exists, how do staff members have the time to engage with patients as the patients need to be?
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Chapters
5 chapters
1
What is the main topic discussed in this episode?
0:00–0:28
2
What is the main topic discussed in this episode?
0:28–2:27
3
How do Audra and Linda's backgrounds influence their perspectives on healthcare?
2:27–16:35
4
What are the emotional and financial costs of administrative friction in ASCs?
16:35–25:39
5
Which workflows are most underestimated by leaders in healthcare?
25:39–26:16
Speakers
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