Audra Wallace

Thank you for having us.

Yes, thank you.

It's a pleasure.

Hi, absolutely.

I am first and foremost a clinician by trade and training over 10 years in mostly the acute setting.

I'm a physical therapist, but in coordinating what we're talking about today, I saw firsthand how administrative friction really impacts me as a clinician.

And that's the perspective I'm bringing and I've brought on to myself.

and serve as the Director of Clinical Success at Subflow Health, where my role essentially is to bridge the large gap between much of our clinical reality and operational technology that exists today.

So my background gives me a really unique vantage point to help evaluate workflows, not just as processes, but really as a lived experience and burden that I have felt for clinicians and our patients.

Yeah, I think the biggest thing is the pre-op clarification cycle, the ambiguous nature that patients don't understand what they're supposed to do and when they're supposed to do it.

That workflow of all of the communications that need to occur and not just communication, but actual understanding the health literacy piece.

that exists, how do staff members have the time to engage with patients as the patients need to be?

How do they have the time to figure out how the patient needs to be engaged and then actually take the steps to engage that patient in that way so that the patient has

the best understanding and the most learning occurs so that, you know, that only improves outcomes if the patient is actually prepared and shows up for whatever needs to occur.

So any type of ambiguous instruction is creating anxiety for our patients, is creating lack of efficiency for our staff.

And it's a real drain on the humans involved, not to mention the cost of wasted time.

So emotionally, too, that affects the humans involved because the staff members got into this field to actually help people.

Most likely, you know, that's most of us what we would say.

And so when it comes to actually doing all the checklists and the tasks, if they're not helping the human on the other side, then it's exhausting to the to the clinicians as well.

Yeah, I think exactly what you said.