48: From Call Centre Rep to Head of Product (with Sanjay Robson)

For more on building AI products and careers, along with early course announcement and special pricing, subscribe to the AI Career Boost mailing list at https://aicareerboost.com/interested THE GUESTSanjay Robson is a seasoned product leader with over 15 years of experience building digital experiences that make life simpler for customers and drive growth for businesses. His career spans industries like energy, insurance, and telecommunications—where he’s led strategy, innovation, and delivery with a reputation for turning complexity into clarity and results. A lifelong technology enthusiast, Sanjay is now channeling his product expertise into the world of AI. He’s the creator behind several innovative tools, including Moontail’s AI and Planly, and currently leads Product and AI Transformation at Compare Broadband.THE SUMMARYFrom Call Centre to Head of Product: Sanjay’s career began in a contact centre — but curiosity, not credentials, drove his growth. He proved that execution beats theory, moving from junior support roles to Head of Product without completing a degree. His story is a masterclass in learning by doing.The MVP Mindset That Actually Works: Instead of over-engineering AI solutions, Sanjay’s philosophy is to “build first, plan later.” His spreadsheet-powered chatbot for Compare Broadband became a working MVP before full integration — showing that proving value early is the fastest path to real innovation.AI Meets Compliance and Scale: He’s turning compliance monitoring — once a painfully manual process — into a scalable AI-driven system. By flagging “ambiguous” calls for human review rather than aiming for perfection, he’s saving massive amounts of time while meeting strict regulatory standards.Building Planly: Lesson Plans in Minutes: Frustrated watching his wife spend hours planning lessons, Sanjay built Planly.com.au — an AI tool that creates lesson plans, worksheets, and slides aligned with the Australian curriculum. It’s proof that personal pain points can become products with real-world value.The Real AI Lesson: Sanjay had zero AI development experience before joining Polly’s course — now he’s launched multiple projects. His advice? “Don’t overthink it — just start.” The tech will frustrate you, but you’ll be amazed at how fast you can go from idea to 80% done.THE SHOWWeekly conversations with the AI’s top product leaders. Join Polly Allen as she discovers the paths to success in the world of AI.THE LINKSHave a question you want us to answer? Send it through to [email protected] RobsonLinkedIn: https://au.linkedin.com/in/sanjay-robsonMy linksLinkedIn: ⁠https://www.linkedin.com/in/pollymallen/⁠ AI Career Boost: ⁠https://www.aicareerboost.com/⁠

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