Atomic Work's Agentic AI for IT Support

This podcast presents a discussion about Atomic Work, an AI-driven company focused on Enterprise IT service management. The co-founder and CTO, Kiran, explains how their platform uses agentic AI to revolutionize internal support, offering capabilities like Enterprise search, case management, and automated tasks through conversational interfaces in applications like Slack and Teams. A key differentiator highlighted is Atomic Work's AI-native architecture, where AI is not an add-on but is deeply integrated into the product, utilizing a mixture of specialized AI agents and an ensemble AI approach that leverages different models for specific tasks to optimize accuracy and latency. The discussion also touches on overcoming challenges like data security and access controls, how recent funding will be used for product R&D and US expansion, and a vision for how agentic AI will transform IT workflows in the future by making them more proactive and efficient.#AtomicWork#AgenticAI#EnterpriseIT#AIinITSM#ITSupport#EmployeeServiceManagement#AIDrivenSolutions#AINative#RevolutionizingIT#EnsembleAI#MixtureOfExperts#LLMs1#SLMs1#ITAutomation#DigitalTransformation#AICustomerSuccess#AISecurity#TechInterview#AIStrategy#FutureOfA#KiranCTO #AIwithArunShow #EnterpriseTech

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