Don't Finger Point! MSP Response & Vendor Downtime After the AWS Disaster | EP136

Welcome to the All Things MSP Podcast, Episode 136!In this episode, Justin Esgar (Owner/CEO of Virtua Computers) and producer Eric Anthony dissect a major event that shook the tech world this past week: the massive Amazon AWS/DNS failure. The hosts analyze the outage, discussing the resulting memes (like the viral Ryan Gosling smoking on a bench) and the lingering problems that stretched for days. The core discussion is not about the technical breakdown, but the MSP’s crucial role as the trusted IT advisor during a crisis.Key takeaways for MSP owners include:Communication is Key: Why it's the MSP's responsibility to proactively inform customers about vendor-side outages, even if the MSP has no control over the service.The Contract Clause: An essential reminder to review clauses in your service agreement regarding vendor downtime and communication protocols.The "No Finger Pointing" Rule: The importance of maintaining a positive outlook and not blaming the vendor (even AWS itself). This approach helps position the MSP as the solution and the steady hand, monitoring the situation and reporting updates.This is a must-listen for any MSP looking to sharpen their crisis communication plan and strengthen client trust.Join the Conversation & CommunityThe All Things MSP Podcast started as a vibrant Facebook Group and now supports over 6,000 members! We encourage you to join the community for continuous learning, networking, and support:Facebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSPYour Hosts:Justin Esgar (Host, Owner/CEO of Virtua Computers): https://www.linkedin.com/in/justinesgar/Eric Anthony (Founder and Producer): https://www.linkedin.com/in/esanthony/Thank You to Our Premier SponsorsThis episode is made possible by our fantastic sponsors. Please check them out and support the companies that support the MSP community!Gozynta: atmsp.link/gozyntaEasyDMARC: atmsp.link/easydmarcNodeware: atmsp.link/nodewareHelpt: atmsp.link/helptCompliance Scorecard: atmsp.link/compliancescorecardMovebot: atmsp.link/movebot

There are no comments yet.

Please log in to write the first comment.