Manter a reputação e integridade das marcas exige um foco especial nas estratégias de comunicação e diálogo com o público. Neste episódio, Gabriela Agustini recebe Eduardo Alves, diretor de operações da 4-7 Hz Narrativas Estratégicas e professor da Faculdade Cásper Líbero, e Madeleine Lacsko, autora do livro "Cancelando o Cancelamento", para pensar a prevenção e gestão de crises.
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