APQC Podcasts
Activity Overview
Episode publication activity over the past year
Episodes
The Secret Ingredient in Vaccines
15 Jul 2021
Contributed by Lukas
Advocates want to open COVID-19 vaccine patents to scale up vaccine production, but that won’t be enough for manufacturers around the world to succe...
Process Knowledge Is Key to Solving the Microchip Shortage
14 Jul 2021
Contributed by Lukas
The global microchip shortage is driving production delays across industries and around the world. But semiconductor manufacturers can’t just “go ...
How Nonprofits Do Strategic Planning in a World of Chaos
09 Jul 2021
Contributed by Lukas
When the COVID-19 pandemic hit, nonprofit organizations had to make rapid adjustments to strategy and operations to meet urgent and evolving needs. I...
Worst Strategic Planning Process Ever
07 Jul 2021
Contributed by Lukas
What are the biggest “don’ts” in strategic planning? In this brief chat, Mercy Harper and Holly Lyke-Ho-Gland, Principal Research Lead for Proce...
Lance Weiler on Using Storytelling to Navigate the Now
29 Jun 2021
Contributed by Lukas
Storytelling helps us structure to our ideas, make sense of our experiences, and connect around a shared vision. In this podcast, APQC’s Lauren Tree...
Sustainable Improvements Through Empowerment and Engagement
25 Jun 2021
Contributed by Lukas
In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley Bill Benjamin about employee engagement, support, and empowerm...
What You Need to Know about Blind, the Anonymous Workplace App
17 Jun 2021
Contributed by Lukas
Blind is an anonymous workplace app that’s drawing a lot of attention—and funding—from the Silicon Valley crowd. But what are employees really d...
Emotional Intelligence: The Science and Its Benefits
10 Jun 2021
Contributed by Lukas
In this podcast APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin about emotional intelligence, why it’s important, and how it can drive change ...
The Challenges of Record-to-Report Process
10 Jun 2021
Contributed by Lukas
Record-to-report (R2R) is the end-to-end process of recording, closing, consolidating, and reporting on financial data at the period end. In this podc...
The Challenges of the Order-to-Cash Process
08 Jun 2021
Contributed by Lukas
Order-to-cash (O2C) is the end-to-end process for receiving and processing customer orders and applying cash. In this podcast, APQC’s Principal Rese...
How To Structure a Risk Control Matrix
04 Jun 2021
Contributed by Lukas
Risk control matrices are powerful tools for identifying, ranking, and implementing control measures to mitigate risks. In this podcast, APQC’s Prin...
How Internal Controls Fit With Sarbanes-Oxley
03 Jun 2021
Contributed by Lukas
Sarbanes-Oxley (SOX) has been in place for nearly two decades, but many organizations still struggle to understand how it fits into their internal con...
How To Structure Internal Audit Programs
01 Jun 2021
Contributed by Lukas
Internal audits are key to ensure that risk management, governance, and internal controls processes are operating optimally. But how should organizati...
The Skills Aspiring KM Professionals Need (and a Wish for the Future of KM)
25 May 2021
Contributed by Lukas
With so many recent developments in technology and business circumstances, it’s a great time to consider what skills, knowledge, and experiences tom...
Finding Right Career Path In Knowledge Management
24 May 2021
Contributed by Lukas
The path to a career in knowledge management isn’t always clear-cut. In this podcast, APQC’s Mercy Harper talks with Dr. Kendra Albright, Goodyear...
How Smart Finance Leaders Structure Internal Controls
21 May 2021
Contributed by Lukas
Finance leaders often wonder how they should structure internal controls. Where should they consider using shared services, and what processes and act...
Understanding Key Risk Indicators In Financial Management
19 May 2021
Contributed by Lukas
What are key risk indicators (KRIs) in financial management? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Colli...
Financial Management's 3 Lines of Defense
17 May 2021
Contributed by Lukas
What are the “three lines of defense” (3LOD) in financial management? In this podcast, APQC’s Principal Research Lead for Financial Management, ...
How Leaders Can Improve Cross-Generational Collaboration in the Virtual Workplace with Jude Cohen, Lauren Trees, and Cindy Hubert
12 May 2021
Contributed by Lukas
In a virtual or hybrid workplace, people of all generations need to use technology to collaborate and communicate effectively. In this podcast, APQ...
Introduction To APQC Podcasts
11 May 2021
Contributed by Lukas
This podcast is for people who think big. You’ll hear voices from different industries, functions, and disciplines. Because what we’ve seen, since...
How Different Generations Experience Virtual Collaboration with Jude Cohen, Lauren Trees, and Cindy Hubert
05 May 2021
Contributed by Lukas
Do Millennials, Gen Xers, and Baby Boomers communicate and collaborate differently in the virtual workplace? To find out, APQC’s Mercy Harper invite...
Surviving the Hybrid Office with Iris Mansour and Lauren Trees
28 Apr 2021
Contributed by Lukas
Many organizations are moving to hybrid office environments where some people work remotely, and others work from home. In this podcast, APQC’s Merc...
Effective Hybrid Office Communication with Iris Mansour and Lauren Trees
27 Apr 2021
Contributed by Lukas
The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s...
Knowledge Isn't Power When You Can't Find It
15 Apr 2021
Contributed by Lukas
Employees have struggled to find information inside their organizations for years—and the shift to remote work only exacerbated the problems. In thi...
Innovation After Disruption
13 Apr 2021
Contributed by Lukas
In this APQC podcast hosted by Marisa Brown, Senior Principal Research Lead, Supply Chain Management, talks to Stephen Wunker and Charlotte Desprat fr...
Why Nonprofits Need to Do More with their Data
07 Apr 2021
Contributed by Lukas
Most nonprofit organizations have a ton of data, but they don’t always make the most of it to drive decision making and further their missions. In t...
Why You Want a Steering Committee for Knowledge Management
25 Mar 2021
Contributed by Lukas
Steering committees are play an essential role in sponsoring, guiding, and supporting knowledge management (KM) programs. In this podcast, APQC’s Me...
What It Means to Optimize the O2C Process
16 Mar 2021
Contributed by Lukas
The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, i...
How to Find and Tell Great Stories with Miriam Brosseau and Carla O’Dell
23 Feb 2021
Contributed by Lukas
Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from en...
Ideas and Insights from a Year of Virtual Meetings with Miriam Brosseau and Carla O’Dell
23 Feb 2021
Contributed by Lukas
After a year of virtual meetings, we’re all experiencing a bit of “Zoom fatigue.” In this podcast, APQC’s Mercy Harper talks to APQC Board Cha...
Exploring the Principles of APQC's Seven Tenets of Process Management
09 Feb 2021
Contributed by Lukas
Holly Lyke-Ho-Gland, Principal Research Lead at APQC, and Jonathan Kraft, project manager for APQC's Advisory Service team, provide an overview of APQ...
Building a Future Ready Workforce: The Value of AI-Driven Skills Profiles
14 Oct 2020
Contributed by Lukas
Organizations today face a common challenge – ensuring they have the talent to deliver on business objectives in a fast-changing business environmen...
Using AI to Find Experts and Get KM Questions Answered
24 Sep 2020
Contributed by Lukas
Many organizations still struggle to understand what their employees know and connect colleagues to share expertise. AI platforms such as Starmind can...
How to Cultivate a Collaborative Culture with Daniel Coyle
18 Mar 2019
Contributed by Lukas
In February 2019, APQC Executive Director of Client Solutions Cindy Hubert spoke with Daniel Coyle about how to build stronger and more collaborative ...
Why You Need a KM Vision: Stan Garfield Interview
27 Feb 2019
Contributed by Lukas
In this podcast, APQC KM Principal Research Lead Lauren Trees interviews community manager, author, and speaker Stan Garfield about the biggest opport...
Knowledge Management Expert Stan Garfield Talks About Latest KM Trends
12 Mar 2018
Contributed by Lukas
Large-scale trends like digital transformation, cognitive computing, and Agile are affecting how knowledge managers accomplish their goals and how the...
APQC Knowledge Management Podcast: Next-Generation Communities of Practice
30 Jan 2018
Contributed by Lukas
Enterprise knowledge-sharing communities have been around for decades, but new technology and broader cultural trends are changing the norms of intera...
Should Knowledge Management Embrace Doing More With Less?
01 Aug 2017
Contributed by Lukas
Is there value in the constraints that tight budgets put on us? Yes, according to Scott Sonenshein, an award-winning professor at Rice University, con...
The Workspace of the Future: Process and Performance Management Edition
07 Jun 2017
Contributed by Lukas
In this podcast, APQC’s knowledge management guru, Lauren Trees, collides with APQC’s process and performance management expert, Holly Lyke-Ho-Gla...
AP and Payments Fraud Grows More Sinister
01 Jun 2017
Contributed by Lukas
APQC’s Financial Management expert, Mary Driscoll, unpacks the emerging role of cybercrime in the world of accounts payable Remember to follow AP...
Workforce Planning Gets an Upgrade
30 May 2017
Contributed by Lukas
Yesterday’s workforce planning won’t cut it today. Find out why and what needs to change in this APQC human capital management podcast, sponsored ...
Getting Project Managers Involved in Knowledge Management: May 2017 KM Podcast
24 May 2017
Contributed by Lukas
In this podcast, APQC principal research leads Lauren Trees and Holly Lyke-Ho-Gland talk about the research project they just wrapped, Managing Projec...
Close-up on Finance Analytical Capabilities
17 May 2017
Contributed by Lukas
APQC’s Financial Management expert, Mary Driscoll, explains what the top finance analytical capabilities challenges are for 2017 and how to address ...
Finance Gaining a Stronger Handle on Process Standardization
17 May 2017
Contributed by Lukas
APQC’s Financial Management expert, Mary Driscoll, explains what the top finance process standardization challenges are for 2017 and how to address ...
Collaboration and Trust in the Virtual Workplace: March 2017 Knowledge Management Podcast
30 Mar 2017
Contributed by Lukas
In this podcast, APQC CEO Carla O’Dell and KM Principal Research Lead Lauren Trees talk about ways to improve collaboration and build trusted relati...
Challenge of Balancing Collaboration With Potential of Distractions
07 Feb 2017
Contributed by Lukas
APQC CEO Carla O'Dell spoke with Cal Newport as part of the "Big Thinkers, Big Ideas" interview series. The bestselling author of Deep Work: Rules for...
Data and Analytics Challenges and Priorities for 2017
02 Feb 2017
Contributed by Lukas
In December of 2016, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in...
Barriers To Knowledge Sharing: Overcoming Distance and Building Strong KM
09 Aug 2016
Contributed by Lukas
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that blo...
Barriers To Knowledge Sharing: Poor KM Culture and How To Fix It
09 Aug 2016
Contributed by Lukas
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that blo...
Managing the Transition to a Data-driven Business
09 Aug 2016
Contributed by Lukas
In this August 2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks Holly Lyke-Ho-Gla...
Barriers to Knowledge Sharing: Creating Well-Aligned Measures
22 Jul 2016
Contributed by Lukas
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that blo...
Barriers to Knowledge Sharing: Securing Sponsorship
20 Jul 2016
Contributed by Lukas
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that blo...
Why Knowledge Management Matters For Process Improvement
12 Jul 2016
Contributed by Lukas
Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standar...
Why End-to-end Processes Matter
24 Jun 2016
Contributed by Lukas
In this podcast, research specialist Michael Sims interviews research program manager Holly Lyke-Ho-Gland about what end-to-end processes are and why ...
Why Some Leadership Methods Are Timeless
20 Jun 2016
Contributed by Lukas
Leadership is an important area of interest for people managers. While methods and concepts may change over time, there are still key aspects of leade...
Charles Duhigg on What Productive People Do Different and his new book 'Smarter, Faster, Better: The Secrets of Being Productive in Life and Business'
14 Jun 2016
Contributed by Lukas
APQC CEO Carla O’Dell talked with Charles Duhigg as part of the Big Thinkers, Big Ideas interview series. His new book titled Smarter, Faster, Bette...
Blueprint for Success—Your Road Map For Achieving Top Performance in Accounts Payable
13 Jun 2016
Contributed by Lukas
The Blueprint for Success: Accounts Payable report recently published by APQC's financial management (FM) team is truly a roadmap for achieving top p...
What Analytics Can and Can't Do For Business
01 Jun 2016
Contributed by Lukas
In this podcast, APQC's research specialist, Michael Sims, talks with APQC's own analytics team, Ron Webb and Christy Aroopala, about what analytics m...
Barriers to Knowledge Sharing: Making More Time
25 May 2016
Contributed by Lukas
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that blo...
Barriers to Knowledge Sharing: Creating Awareness
25 May 2016
Contributed by Lukas
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that blo...
Finance Process Developments That Deserve Attention
19 May 2016
Contributed by Lukas
Mary Driscoll, senior research fellow at APQC in financial management, discusses the findings of her recent survey: Finance Improvement Today—Plan t...
Common Mistakes Made Managing People and How To Fix Them
13 May 2016
Contributed by Lukas
APQC’s Michael Cappelli interviews his colleague Elissa Tucker about the people challenges that get in the way of productivity and quality improveme...
Turning Data Into Story People Will Understand With Narrative Science CEO
05 May 2016
Contributed by Lukas
APQC CEO Carla O’Dell recently talked with Stuart Frankel as part of the Big Thinkers, Big Ideas interview series. Frankel is the CEO and a co-found...
Process Management Case Studies: How They're Created and Why We Love Them
04 May 2016
Contributed by Lukas
In the April 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and perform...
Why Human Resources Affects Parts of An Organization You Might Not Think Of
25 Apr 2016
Contributed by Lukas
In 2016, APQC made a strategic change in our research agenda to expand our Human Capital Management (HCM) expertise beyond the HR function to include ...
How To Make Sure Mentoring Works For Your Organization
31 Mar 2016
Contributed by Lukas
Eighty-nine percent of respondents to an APQC survey said their organizations use mentoring to help employees develop skills and competencies. They al...
Challenge of Continuous Improvement in Finance
30 Mar 2016
Contributed by Lukas
Continuous improvement is an important practice finance executives need to pursue to maintain high productivity, efficiency, and effectiveness. In thi...
Keys to Effective Product Development Focused on Design-to-Cost
30 Mar 2016
Contributed by Lukas
Organizations are increasingly interested in making design-to-cost an integral part of their product development process. In November 2015, APQC condu...
Why Are Some Organizations Still Scared of Analytics?
28 Mar 2016
Contributed by Lukas
In the March 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and performan...
Louis Richardson of IBM on Changing of Collaboration, KM, and Better Business Results
09 Mar 2016
Contributed by Lukas
APQC CEO Carla O’Dell talked with Louis Richardson as part of the “Big Thinkers, Big Ideas” interview series. An IBM storyteller and enthusiast,...
Knowledge Management 101
26 Feb 2016
Contributed by Lukas
In this February 2016 Knowledge Management podcast, APQC research specialist Ken Hayman spoke with research services KM program manager Lauren Trees a...
Making Onboarding Fun Again—It Won’t Cost You A Dime!
23 Feb 2016
Contributed by Lukas
Whoever thought onboarding was fun? The first day of work is usually fraught with paperwork and discussions around health benefits—que the collectiv...
Dodging Icebergs: Why Organizational Agility Matters in 2016
23 Feb 2016
Contributed by Lukas
In the February 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and perf...
Dr. John Medina on Connections Between Our Brains, KM, and Organizing Information
22 Feb 2016
Contributed by Lukas
APQC CEO Carla O’Dell talked with Dr. John Medina as part of the “Big Thinkers, Big Ideas” interview series. Medina, a developmental biologist a...
APQC’s KM Experts Explore the Impact of Cognitive Computing
22 Feb 2016
Contributed by Lukas
CEO Carla O’Dell and KM Research Program Manager Lauren Trees talked on the topic of cognitive computing and addressed some of the great questions s...
Business Risks are Crouching Tigers -- Fierce as Ever
10 Feb 2016
Contributed by Lukas
As the calendar year gets underway, business planners and performance managers are keen to look forward. But optimism can be dampened when enterprise ...
What Airbnb Can Teach KM About Transformation
05 Feb 2016
Contributed by Lukas
APQC CEO Carla O’Dell recently talked with Chip Conley, as part of the “Big Thinkers, Big Ideas” interview series. He is the head of Global Hosp...
Who Should Care About Predictive Workforce Analytics and Why?
05 Feb 2016
Contributed by Lukas
Predictive workforce analytics isn’t just an HR issue. In this podcast, APQC’s human capital management research program manager, Elissa Tucker, i...
The 2016 APQC Process Management Research Agenda
03 Feb 2016
Contributed by Lukas
In the January 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and per...
Why Smartphones Are Ruining Conversation
18 Jan 2016
Contributed by Lukas
As part of APQC’s Big Thinkers, Big Ideas interview series, APQC CEO Carla O’Dell recently talked with Sherry Turkle, a clinical psychologist, aut...
Voice of Conference: Process Management Edition
13 Jan 2016
Contributed by Lukas
As we all know when we go to conferences we have several questions that surface as we attend presentations. To facilitate getting answers to those q...
Chip Heath on Dangers of Confirmation Bias and How To Overcome it
07 Jan 2016
Contributed by Lukas
APQC CEO, Dr. Carla O'Dell, recently interviewed Chip Heath, and asked Chip about confirmation bias and his newest book, Decisive: How to Make Better ...
How Wise Are Your Leaders?
17 Dec 2015
Contributed by Lukas
APQC CEO, Dr. Carla O'Dell, recently interviewed Larry Prusak, co-author of Working Knowledge: How Organizations Manage What They Know, as part of APQ...
Innovative Techniques for Process Improvement
30 Nov 2015
Contributed by Lukas
APQC’s Holly Lyke-Ho-Gland, process and performance management research program manager, Jeff Varney, senior adviser, and Lauren Trees, knowledge ...
What's Holding Back True Human Resources Partnerships?
24 Nov 2015
Contributed by Lukas
No single role in HR suffers from a crisis of identity more than the HR Business Partner (HRBP). While many are calling for HR to serve a more strateg...
Applying Process Analytics for Effective Decision Making
14 Oct 2015
Contributed by Lukas
APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research statis...
Getting Started with Predictive Workforce Analytics
02 Oct 2015
Contributed by Lukas
APQC’s Human Capital Management Research Program Manager, Elissa Tucker, and Talent Analytics, Corp.’s CEO, Greta Roberts, will talk about: staff...
Why Sourcing Strategies In Procurement Fail
09 Sep 2015
Contributed by Lukas
APQC's Andrea Stroud talks to author and business consultant Kate Vitasek about a fresh perspective and a new lens for thinking about supplier relatio...
How Transfield Services Improved Organization-Wide Process Management
25 Aug 2015
Contributed by Lukas
Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of quality...
Knowledge Management: Mining the knowledge of SpaceX and NASA
19 Aug 2015
Contributed by Lukas
APQC CEO Dr. Carla O'Dell interviewed Ed Hoffman, Chief Knowledge Officer at NASA. Their conversation took unexpected turns: it ranged from why fear i...
Business Innovation Strategy For Financial Services
07 Aug 2015
Contributed by Lukas
Mick Simonelli, Innovation Consultant and former senior executive who built USAA's Innovation Program, and Mike Fitzgerald, Innovation Leader and...
Dr. Thomas Davenport on Future of KM Workers
09 Jul 2015
Contributed by Lukas
APQC CEO Dr. Carla O'Dell interviewed the quintessential Big Thinker/Big Idea man himself, Dr. Tom Davenport on what the future will be like for knowl...
2015 Supply Chain Management Priorities and Trends
02 Jul 2015
Contributed by Lukas
In early 2015, APQC fielded a survey focused on determining current supply chain management priorities and trends. During this podcast, APQC’s And...
Peter Korsten, Vice President and Partner, IBM on Four Strategic Questions Everyone Should Ask
02 Jul 2015
Contributed by Lukas
APQC CEO Dr. Carla O'Dell recently interviewed Peter Korsten, Vice President and Partner, IBM, and a new member of APQC’s Board of Directors for h...
Unparalleled Portfolio Management Q & A
18 Jun 2015
Contributed by Lukas
APQC’s research program managers, Holly Lyke-Ho-Gland and Andrea Stroud discuss best practices in product and project portfolio management including...
Best Practices in Data Visualization Q &A with David Doney, Vice-President of Internal Audit at SIRVA
11 Jun 2015
Contributed by Lukas
David Doney, Vice-President of Internal Audit at SIRVA, Inc and Holly Lyke-Ho-Gland answer questions on data visualization. These questions include: ...
PCF In Action: Q&A For Process Classification Users
09 Jun 2015
Contributed by Lukas
APQC's John G. Tesmer, director, open standards benchmarking, and Holly Lyke-Ho-Gland, process and performance management program manager, answer ques...
Alex Pentland, head of the Human Dynamics Laboratory at MIT Media Lab
03 Jun 2015
Contributed by Lukas
APQC CEO,Dr. Carla O'Dell, interviewed Alex Pentland, head of the Human Dynamics Laboratory at the MIT Media Lab and keynote speaker on May 1, 2015 at...
Dr. David Eagleman Talks About Tacit Knowledge & How We Learn
03 Jun 2015
Contributed by Lukas
APQC CEO, Dr. Carla O'Dell, recently interviewed Dr. David Eagleman, New York Times Best Selling Author and neuroscientist, as part of APQC’s Big Th...
One of the Grandfathers Of KM, Bob Buckman, talks about need for rapid response
03 Jun 2015
Contributed by Lukas
Bob Buckman has been leading the charge to share knowledge since he was CEO of Buckman Laboratories. APQC CEO, Dr. Carla O'Dell, interviewed him recen...