Service-as-a-Software: The Future of the Agent and Human Workforce

Recorded live at the 2025 ASU+GSV Summit in San Diego, this session featured Nate Ober, AI/ML Strategist at Amazon Web Services; Candice Faktor, Co-founder & CEO of Disco; Michele Catasta, President of Replit; and Steven Syverud, Strategic Product Management at Anthropic. The conversation was moderated by Raymond Kattoula, Vice President at GSV Ventures.The session explored the transformative impact of AI-driven agents on the workforce, organizational design, and the future of learning. Panelists tackled urgent questions around how humans can effectively collaborate with AI, whether teams of the future will be managed by people or algorithms, and how companies can preserve the human element in an age of increasing automation. The discussion also examined the disruptive potential of AI in business operations—from supporting to potentially replacing sales teams—and considered what it means for business models, team structures, and the evolving role of leadership.

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