Doug Tedder, ITSM veteran | Going from ITSM to ESM in an AI-powered World

In this episode of Atomic Conversations, Sajeesh Sahadevan, head of community and thought leadership at Atomicwork, talks to ITSM veteran Doug Tedder.Doug Tedder is the principal of Tedder Consulting, a service management and IT governance consultancy. Doug is a respected industry leader and an expert in navigating interactions across levels, from senior executives to frontline practitioners. He was listed among HDI’s “Top 25 Thought Leaders in Technical and Service Management” for 2018, 2020, and 2023. Doug and Sajeesh spoke about how IT organisations need to approach ESM and how AI can help organisations leapfrog into enabling service management across the business. They discussed common misconceptions around ESM and boiled it down to first principles. They also covered how AI was going to be a game-changer for ESM implementation.You can follow Sajeesh and Doug here:Sajeesh Sahadevan - https://www.linkedin.com/in/sajeeshsahadevan/Doug Tedder - https://www.linkedin.com/in/dougtedder/Our website - https://www.atomicwork.com/Atomic Conversations website: https://www.atomicwork.com/podcast#AIinIT #GenAI #AI #CIO #IT #ITSM #ESMAtomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

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