Joshua Nelson, Director of Tech Experience | On transforming legacy systems to ESM for maximum ROI

In this episode of Atomic Conversations, Joshua Nelson, Director of Technology Experience at Power Design Inc., sits down with Vijay Rayapati, CEO of Atomicwork, to discuss why AI is far from a passing trend — it’s the future of enterprise service.Joshua shares his insights on how AI is driving a new era of experience management, reshaping how organizations approach IT support, and elevating employee experiences across the board. The conversation also unpacks the critical shift from traditional ITSM to Enterprise Service Management, and what it takes for forward-thinking companies to stay competitive in an AI-first world.From strategy to implementation, this episode is a must-listen for tech leaders looking to harness AI to drive meaningful transformation at scale.Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

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