Karthik Chakkarapani, CIO of Zuora | Driving AI-powered workplace transformation

In this episode of Atomic Conversations, Karthik Chakkarapani, SVP and CIO at Zuora, joins us to unpack what it truly means to transform the modern workplace experience — and how AI can play a pivotal role in that journey.In conversation with Team Atomicwork, Karthik shares how Zuora crafted a digital workplace strategy rooted in employee-centric design, a clear vision, and the power of AI. From understanding employee needs to selecting the right technology partner, this episode offers a practical guide for IT leaders looking to drive meaningful change.You'll also hear how the Atomicwork–Zuora partnership led to the creation of Agent Zoe, an AI-powered employee support agent that enables instant access to IT, HR, Finance, and Workplace services — all within Slack.Whether you’re just getting started or looking to evolve your existing initiatives, Karthik's perspective will help you think about workplace transformation as a strategic, measurable driver of business outcomes.Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

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